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idata
Community Manager
2,221 Views

Can't configure dual channel memory on NUC7PJYH

Hi,

I bought a NUC Kit NUC7PJYH (https://ark.intel.com/products/126137/Intel-NUC-Kit-NUC7PJYH https://ark.intel.com/products/126137/Intel-NUC-Kit-NUC7PJYH) and encountered an issue, the 8GB memories (4GB DDR4 2133 x2) I installed always run in single channel active mode. I've tried two different memory brands/types, no luck at all.

So what's wrong? Need help, thanks.

ps: https://nucblog.net/2018/05/gemini-lake-pentium-nuc-review-nuc7pjyh-overview-1-3/ https://nucblog.net/2018/05/gemini-lake-pentium-nuc-review-nuc7pjyh-overview-1-3/

The guy named honoredshadow in comment seemed to encounter same issue.

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7 Replies
PeterNUC
New Contributor I
277 Views

Hi wanezhiling1,

This topic has already been discussed in at least 3 threads, see, e.g, and there is no definitive answer yet. So, welcome to the club.

Peter

 

idata
Community Manager
277 Views

Hi Peter,Thanks for your information!

After reading all you guys' comments in that thread, I feel negative that the issue could be actually fixed... Intel should be responsible for misleading consumers If my guess comes true finally.

PDene
Beginner
277 Views

There is no misleading by Intel. Please run some memory benchmar k (e.g. aida64 test version) first with one module and then with both modules installed and you will see, that dual channel mode is working.

GKozs
Beginner
277 Views

GKozs
Beginner
277 Views

First screenshot: Intel SpeedStep = OFF @1.5Ghz base clock

Second screenshot : Intel Speed Step = ON @2.5Ghz

AIDA64 v5.90.4247 beta

2x4GB CRUCIAL 2400Mhz

Ronny_G_Intel
Moderator
277 Views

Hello everyone,

Please follow this community thread: Dual Channel Memory Mode is supported but third party tools need to be updated to properly recognize the chipset and reflect that.

We are currently in the process of getting some of these tools updated.

I am locking up this community thread in order to avoid duplicates.

Thanks,

Ronny G

ADong3
Beginner
277 Views

​Dual channel ddr4 on nuc7pjyh runs very slow

I use two ADATA ddr4 memories, which has been validated by Intel from Intel® Product Compatibility Tool to compose the dual channel memory. However, when I used aida4 to test the memory speed, it showed the speed is very slow (see the attached picture). You can see the read speed, write speed and copy speed is only 14492MB/s, 10653MB/s and 16312MB/s. In normal, the speed of dual channel ddr4 should reach at least 30000MB/s. Therefore, I want to know what's wrong with my nuc and how to resolve the problem.

IMG_20181218_221400.jpg

 

 

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