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Can't enable SGX on NUC11PHKI7CA

AOgle
Novice
839 Views

I have a new NUC11PHKI7CA to which I have connected a UHD Blu-Ray capable drive.

I'd like to watch some 4K films, please.

I installed Cyberlink and WinDVD Pro 12 and each give errors. The Cyberlink one is clearer, telling me that I need to enable SGX.

I install the SGX app from Microsoft Store and run it as administrator. It tells me that it cannot enable SGX (but not why).

Reading around the topic, it seems I should enable SGX in the UEFI BIOS. The trouble is that the BIOS has no setting for SGX - at least, that I can find.

How can I enable SGX?

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1 Solution
Ronny_G_Intel
Community Manager
651 Views

Hi @AOgle,

 

I dont have a good answer or solution for this issue. Intel® Software Guard Extensions (Intel® SGX) feature is not supported by the NUC11PHKI7CA but Cyberlink* and WinDVD Pro 12* requires this feature to use Ultra HD Blu-ray disc playback, my understanding is that this is a requirement from the Blu-ray* Disc Association.

As I said before, unfortunatelly I dont really have a fix or workaround for this issue and it falls out of our scope of influence, we will investigate this issue further but any resolution may take a long time, if this is a critical situation for you and you are not happy with the product, please reach out to Intel Customer Support via phone, chat or web ticketing and make reference to case 05243748, we will try to find an alternative solution.

Here is our contact us information: https://www.intel.com/content/www/us/en/support/contact-intel.html#support-intel-products_98414:9841... 

 

Regards,

Ronny G

 

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10 Replies
DeividA_Intel
Moderator
779 Views

Hello AOgle,  

  


Thank you for posting on the Intel® communities.   



I would like to let you know that for the Intel® Software Guard Extensions (Intel® SGX) to work the CPU must support this feature as you can see in the following link:

- https://www.intel.com/content/www/us/en/support/articles/000057603/software/intel-security-products....


Based on ark.intel.com, the Intel® Core™ i7-1165G7 Processor does not support Intel® Software Guard Extensions (Intel® SGX) as you can see here:

- https://ark.intel.com/content/www/us/en/ark/products/208921/intel-core-i7-1165g7-processor-12m-cache...



However, I will check internally to confirm if the NUC11PHKi7CAA is compatible with the Intel® Software Guard Extensions (Intel® SGX), as soon as I have any information I will let you know.




Regards,  


Deivid A.  

Intel Customer Support Technician 


AOgle
Novice
772 Views

Thank you. Is the issue I face actually SGX? Is it impossible to watch 4k videos on this computer without SGX?

DeividA_Intel
Moderator
751 Views

Hello AOgle, 



After the research was performed, I can confirm that the NUC11PHKi7CAA does not support Intel® Software Guard Extensions (Intel® SGX) due to the information provided in my first post.


However, is not impossible to get 4K videos out from the NUC. You can follow these steps to configure the NUC to display 4K:

- https://www.intel.com/content/www/us/en/support/articles/000029357/intel-nuc.html

- https://www.intel.com/content/www/us/en/support/articles/000025059/intel-nuc/intel-nuc-kits.html


If you have issues with the 4K display, you can create a new thread to get proper support.



Regards,    


Deivid A. 

Intel Customer Support Technician 


AOgle
Novice
735 Views

Hello Deivid. That's interesting to find out.

My question is not about support for 4k displays, my computer is connected to a 4k TV and outputs flawlessly (as did my previous NUC6i7KYK).

Rather, my question was about playback of UHD Blu-ray discs. Is SGX required for that or am I missing something else? Is the NUC11PHKi7CA not intended as a media device in that respect?

Ronny_G_Intel
Community Manager
652 Views

Hi @AOgle,

 

I dont have a good answer or solution for this issue. Intel® Software Guard Extensions (Intel® SGX) feature is not supported by the NUC11PHKI7CA but Cyberlink* and WinDVD Pro 12* requires this feature to use Ultra HD Blu-ray disc playback, my understanding is that this is a requirement from the Blu-ray* Disc Association.

As I said before, unfortunatelly I dont really have a fix or workaround for this issue and it falls out of our scope of influence, we will investigate this issue further but any resolution may take a long time, if this is a critical situation for you and you are not happy with the product, please reach out to Intel Customer Support via phone, chat or web ticketing and make reference to case 05243748, we will try to find an alternative solution.

Here is our contact us information: https://www.intel.com/content/www/us/en/support/contact-intel.html#support-intel-products_98414:9841... 

 

Regards,

Ronny G

 

AOgle
Novice
647 Views

Thank you for this investigation Ronny.

It is not critical for me. Perhaps just a little disappointing that a consumer computer doesn't support a consumer video requirement.

Anyway, I am happy enough with the NUC that I can continue to use it for other tasks.

It is, at least, superior to my NUC6i7KYK in that I can play DVDs and Blu-Rays without the sound cutting out every few seconds, which was a problem the NUC6i7KYK never addressed. (https://community.intel.com/t5/Intel-NUCs/NUC6i7KYK-HDMI-audio-glitch/m-p/475699#M31488).

...and I can watch 4k content on YouTube without the thing sounding like it's going to take off...

Ronny_G_Intel
Community Manager
592 Views

Hi @AOgle 

I understand that this could be a little disappointing, as consumers and specially when we upgrade technology devices, we expect the new system to do the same and more than the previous device but with the NUC I would probably consider that there is a baseline functionality but specific features may change, I hope this situation is properly addressed by the correspondent industry players in a very near future.

 

Regards,

Ronny G

AOgle
Novice
584 Views

No problem. I just wasn't prepared.

Apart from this one issue, the PC is a little Bobby Dazzler. I'm very impressed.

DeividA_Intel
Moderator
718 Views

Hello AOgle, 



Thanks for the information provided, 



In order to provide a complete answer, I will continue with the investigation and as soon as I have any details I will let you know.




Regards,  


Deivid A.  

Intel Customer Support Technician  


AOgle
Novice
712 Views
Thank you. I did install the HEVC codecs and VLC. Both looked like they wanted to work but did not help.
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