Sorry about the laptop question - part of my standard response to questions.
Ok, what version/build of Windows 10 do you have?
Also, have you updated the bios to 0066?
I think my previous Windows was wrong installed(but I don't know how in came about))). I had many problems with it. I asked question here about I have sound in Windows, but it disappears in games. This problem also was resolved with reinstall Windows.