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Can't install Intel® Killer™ Performance Suite

devaszi
Novice
527 Views

i wanted to update killer drivers by driver assistant, everything went fine untill i have minimalized installer for a min, when i clicked it again, window opened in the corner of screen so i couldn't see anything or even move it, then i was forced to close it, after second try, killer drivers won't install, i have tried using solution provided by intel which uses microsoft troubleshooter app to remove completely those drivers but said program doesn't see anything related to killer drivers so i am not able to use it that way, it seems like it is uninstalled from my computer but i am not able to install it again

6 Replies
tracedog
Novice
476 Views

community.intel.com/t5/Wireless/Intel-Killer-Performance-Suite-fails-to-install-interrupted/m-p/1349098#M39651

AndrewG_Intel
Moderator
476 Views

Hello @devaszi

Thank you for posting on the Intel® communities.


In order to check this further, could you please confirm the following details?

1- Are you trying to install only drivers, to just update the software, or both? What is the driver version and/or software version that you are trying to install?

2- If you are trying to install drivers, is this for a Wireless or Ethernet device? Please confirm the model of your Killer™ device:

3- Could you please share some screenshots of the error/behavior?

4- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


devaszi
Novice
464 Views

1. So the first thing was updating the drivers, that did not work so i uninstalled them and tried again with same results, i am trying to install as of now the newest version KillerPerformanceSuite_3.1121.1165

2. i am not sure if its for wireless or ethernet, i am using laptop and have both, i am using Killer E2600 and for the wifi its Killer Wi-Fi 6 AX1650i

3. There is no error only this

devaszi_0-1641551090835.png

it says that it has to abort the installation with option to show logs i will provide them

4. also i am providing txt file from SSU scan

tracedog
Novice
452 Views

User @mattferreira solved this in a different thread:

 

community.intel.com/t5/Wireless/Intel-Killer-Performance-Suite-fails-to-install-interrupted/m-p/1349098#M39651

 

Through Trial and Error (AKA Troubleshooting) the custom installation option I have determined the issue is with the E3100 Drivers Only. All other drivers and applications in the package install as expected. 

 

The log for the failure of this lone drive is 2684 lines - Same error as above from multiple folks. Generic google results indicate this is a signed driver issue...

 

Support is telling me it's an issue with uninstalling, which is incorrect. Still working with them 

AndrewG_Intel
Moderator
368 Views

Hello devaszi

Thank you for your response and for the information.


We are checking the thread and we would like to know if you were able to review the details and the link recommended by tracedog since it may refer to a solution provided by another user.

If you need further assistance on this matter, please let us know.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
341 Views

Hello devaszi

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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