Cannot WOL with Intel NUC8i7BEK after shutting down ESXi 6.7U1

[AWong29]

I have similar, if not identical issue described here:

https://intel-openport-v8.hosted.jivesoftware.com/thread/146358

I also have NUC8iBEK, with ESXi6.7U1 installed. Basically, if I switch off the power (at the socket) and switch it on again, Intel NUC will wake up with WOL / Magic Packet sent to the mac address of the network interface. ESXi will start up as expected.

But if I "Shut Down" from ESXi GUI.. the network switch seems to show the port/interface as "up", even though NUC box have powered down. WOL/Magic packet does not wake it up no matter how many times I tried, until I switch off the power completely off and then on again.

I have followed the suggestion to update to BIOS version 0056, but that did not help.

Anyone else having this issue?

[Alberto_R_Intel]

AWong29, Thank you for posting in the Intel® Communities Support. In the following link you will find the steps to configure the Wake-On LAN feature, please verify the information in there to make sure it is properly configured: https://www.intel.com/content/www/us/en/support/articles/000027615/mini-pcs.html Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation

[Alberto_R_Intel]

AWong29, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation

[AWong29]

It did not help unfortunately. Note that I have a 2nd generation NUC as well with the same ESXi software installed. When I do a shutdown on that old NUC.. it seems to shut down the network interface correctly. I can wake up that one without any issue.

regarding the link you provided, the bios setting is already set correctly by default

[Alberto_R_Intel]

AWong29, Thank you very much for letting us know that information. Just to confirm, this problem with this NUC, is it recently, was it working fine before? Did you make any recent hardware/software changes? We will do further research on this matter, in order for us to be able to do that, please provide the SSU report and the model of the input/output components you might have connected to the NUC: https://downloadcenter.intel.com/product/91600/Intel-System-Support-Utility To attach the file, once you choose "reply" select the "clip" icon on the lower left corner. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation

[AWong29]

This has never worked on my new NUC8i5BEK. I’ve only just installed ESXi on it.

As mentioned, my old 4th gen (not 2nd gen.. sorry) NUC (model: BOXD54250WYKH) works fine, and is still able to wake up properly after shutting down ESXi.

I am not running Windows or Linux on the box itself, so I can’t see how I could run that System Support Utility. Do you absolutely need this? Can I run this from a virtual machine on ESXi?

The NUC box is connected to a Mikrotik RB850Gx2 router.. info on the router can be found here:

https://mikrotik.com/product/RB850Gx2

[Alberto_R_Intel]

AWong29, Thank you very much for letting us know those details. No problem, since at this point to provide the SSU report is not an option, please provide the model of the components and peripherals connected to the NUC: • Memory (make/model/size/speed): • SSD (make/model/size): • USB devices: • Other devices: Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation

[AWong29]

Memory - Patriot / Viper 4 / 2 x 16GB / 2400MHz

SSD (Samsung / EVO 970 / 512GB)

USB Devices: Seagate Backup Plus 4TB

Other Devices: N/A

[Alberto_R_Intel]

AWong29, Thank you very much for providing those details. We will do further research on this matter, as soon as I get any updates I will post all the details on this thread. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation

[PatS_Intel]

Hello AWong29, Can you confirm which Intel® NUC model you have? Here is the link to the Bean Canyon models: https://ark.intel.com/products/codename/126382/BEAN-CANYON?q=bean%20canyon You can also provide us just the SA # on the back of the unit to confirm the model. Regards, Pat S. Intel Customer Support Technician Under Contract to Intel Corporation

[AWong29]

It is definitely Intel® NUC Kit NUC8i5BEK

[PatS_Intel]

Thank you, AWong29, Please allow me some time to research this. Regards, Pat S. Intel Customer Support Technician Under Contract to Intel Corporation

[afort3]

I am also experiencing the same issue with my NUCi8BEH running the same version of ESXi (6.7U1). Magic packets will not wake the NUC if shutdown was initiated from ESXi. WOL works only after shutdown via the power button or by unplugging the power cable.

Using the latest BIOS BECFL357.86A

[KenF_Intel]

Hi all, We have reproduced this issue but have not been able to find a work around. We have reported the behavior to engineering and they are investigating. We will update this thread when we have information to share. Regards, Ken Intel Customer Support

[KenF_Intel]

Hi all, The NE1000 driver incorporated in the VMWare product is created by VMWare, based on a reference driver from Intel. You will need to work with VMWare support to troubleshoot the issue, as any update to the driver will need to come from their engineering team. Regards, Ken Intel Customer Support

[RRodr34]

I have same problem with Intel NUC8i3BEH after shutting down ESXi 6.7U1. Please advice.

[RRodr34]

Intel NUC Kit NUC8i3BEH2 has the same problem.

[RRodr34]

NUC8i3BEH2 has same problem. Any idea?.

[KenF_Intel]

Hi RRod34. Please see my answer from March 26. I apologize if that answer is bit hard to find (you may have to click 'show previous answers' below the original question). We are working to improve the usability of our new forums.

Regards,

Ken

Intel Customer Support

[MFinn3]

Today i bought a brand new NUC8i7BEH and i have the same. Any news? Anything that can be done with a bios update?

This NUC is declared working with ESXi!!!

[KenF_Intel]

Hi MFinn3. Please see my answer from March 26. I apologize if that answer is bit hard to find (you may have to click 'show previous answers' below the original question). We are working to improve the usability of our new forums.