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AZguy
Novice
279 Views

Cannot connect bluetooth keyboard after Win 10 2004 update

After upgrading to Win 10 2004 I have been unable to connect my bluetooth keyboard (Dell km717) to my Intel Nuc8i7beh.

 

Keyboard never connects, instead I receive try connecting your device again.

 

Using the drivers that came with Win 10 2004 edition.

 

Intel driver finder states that all drivers are up to date.

 

Just in case it was a windows glitch, I wiped the system and reinstalled Windows 10 2004 from the Microsoft media installation tool. Same results.

 

The keyboard works fine with other bluetooth devices.

 

I never had a problem before Win 10 2004.

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3 Replies
AlHill
Super User
231 Views

Download, run, and save the results of this utility as a text file:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then ATTACH the text file (using the paperclip under the toolbar).

 

Doc

 

AZguy
Novice
231 Views

See attached.

n_scott_pearson
Super User Retired Employee
231 Views

See known issue #7 (Difficulty connecting to more than one Bluetooth device) in this list: https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-2004

...S

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