Cannot get my NUC to work with 2 monitors

[HGPilot]

Hi all. I purchased this NUC recently for work.

https://www.newegg.com/intel-nuc11tnh-business-desktops-workstations/p/1VK-004K-04608?item=9SIAA0SJEU7523

I absolutely love the form factor and speed but when I connect it to two monitors it recognizes both of them not all of the time, and if it does one of them is blank. So if I extend screens and then drag and drop it just disappears into a black hole. My two monitors are an LG 40wp95c and Samsung u28e590d.

I've tried:

- Thunderbolt, 2 x HDMI, HDMI to USB-C so just about every combination possible apart from DisplayPort to USB-C

- Updating BIOS and drivers

- lowering resolution and refresh rate

- 2 different monitors which are 1080 I think (basic monitors that both connect to a laptop)

- HDMI splitter

Still no luck despite trying everything I can think of. This is on Windows 11 Pro. I'm not particularly technical but have tried everything that I'm aware of. Any suggestions? Do I have a faulty unit?

Thanks for your help.

[LeonWaksman]

Please refer to Multiple Display Configuration Options for Intel® NUC Kits NUC11TN

Your NUC is capable to work with up to four displays. So, if you have installed correctly all the Intel drivers, it should work with two displays. Be aware that the first driver to be installed should be the Intel® Chipset Device Software. Then after rebooting your NUC you may continue with the Intel Graphics Driver and all the other drivers.

Leon

[HGPilot]

Thanks for your reply Leon. So I assume I should uninstall the graphics driver, then install (or reinstall) the Intel Chipset device and finally reinstall the graphics driver?

[LeonWaksman]

If this is the case that the Chipset Device Software wasn't the first driver installed, then you are correct you should reinstall the Graphics Driver (I would say all other drivers as well), after installing the Chipset Device Software and rebooting your NUC. After rebooting your NUC, you may reboot the NUC  again only once, after the last driver is installed.

Leon

[HGPilot]

This worked! Thank you for all your help.

[LeonWaksman]

Enjoy your new NUC. 

Leon