Intel® NUCs
Support for Intel® NUC products
Announcements
Do you have improvements you would like us to make on this community site? If so, we would love to hear your feedback! Click here for an 8 question survey. Thanks!

11309 Discussions

Cannot install Win 10 - Error "System Service Exception" Appears on Step 2 - 11 to 20 %. Also Error-Message: "Kernel-Security Error." What can be done?

MFran72
Beginner
224 Views

Used: New MS-Creater- on USB-Stick. NUC INTEL NUC7I3DNHE. With RAM Seven 8GB DDR4 2133MHZ CL15 NON ECC and SA400M8/240G Kingston A400 SSD 240GB, M.2 SATA

 

0 Kudos
12 Replies
n_scott_pearson
Super User Retired Employee
173 Views

Try turning off Secure Boot while you install the O/S.

...S

MFran72
Beginner
173 Views
Turned off Secure Boot – same problem.
AlHill
Super User
173 Views

And, you are certain that you made your usb stick from this link: https://www.microsoft.com/en-us/software-download/windows10

What bios version do you have?

 

Doc

MFran72
Beginner
173 Views
Yes, the USB stick was made with the MS Creator. The BIOS Version is DNKBLi30.86A.0064.2019.0524.1402
AlHill
Super User
173 Views

That is not what I asked. Did you make the USB stick from the Link I provided?

 

You have bios 0064. THe latest is 0086 and can be downloaded here:

https://downloadcenter.intel.com/download/29464/BIOS-Update-DNKBLi30-86A-

 

When you install the OS, choose custom, and delete all partitions on the drive you are going to install W10 on, and select unallocated space.

 

Doc

 

MFran72
Beginner
173 Views
I used your Link – in a german version. Then i tried to update the bios as told her https://www.intel.com/content/dam/support/us/en/documents/mini-pcs/Visual-BIOS-Update-NUC.pdf Unfortunately the stick is not recognized (I tried the F7-methold because i have no os installed). I have no idea what to to.
MFran72
Beginner
173 Views
So, I managed to update the bios. With the Win 10 from your link I tried 2 times. The Error comes at the installation process on step two: „Files are being prepared“. Two Error-Messages: 1) „IRQ no less or equal“ / „no access to installation medium“ . 2) „Failed NTFS Sys“. Blue Screen, New Start…
AlHill
Super User
173 Views

The usb stick, to update your bios, must be formatted as FAT32, on a windows machine (not linux, not mac). Just put the 0068 bios file on the stick after you format it. The stick should be at least 8GB.

 

It also sounds to me like your current stick may be bad. Get a new stick.

 

On the OS install, unplug all unnecessary devices. Do this with a new stick.

 

Doc

 

MFran72
Beginner
173 Views
I used a new stick and made the installation stick on a different computer. Same problem, a few seconds later, at step 2, 23%. 1st time „System Service Exception“ At the 2nd time another error message: „atempted write to rom“. It now seems to me that some hardware is faulty. Board, RAM oder SSD. Any idea, which?
AlHill
Super User
173 Views

I am thinking memory first, SSD second. If you can get some memory just to test, that would be great.

 

Doc

 

MFran72
Beginner
173 Views
It was the memory. I bought two ones, changed to the other and it works. Now the system runs three hours without any problem. Thanks for support, I learned a lot…
AlHill
Super User
173 Views

Glad you have it working.

 

Doc

Reply