Computer keeps crashing

[aatriana]

I recently bought an Intel NUC (NUC11PABi5). Installed 500GB Hard Drive & 32GB Ram (Gskill)

I've had issue of it crashing repeatedly. Computer just stops and turns purple & green pixelated. Attached is a picture

Also, sometimes I lose audio when I switch programs and then I have to run windows troubleshooter which finds the issue and has to reinstall the driver and then it works. 

The crash happens frequently as well as the sound issues

 

[Amphi]

Did you install the chipset software?
If not do so
https://www.intel.com/content/www/us/en/download/19695/intel-chipset-device-software-for-windows-10-64-bit-and-windows-11-for-11th-generation-intel-nuc-products.html

Also, Here’s the link for compatible hardware.
https://compatibleproducts.intel.com/ProductDetails?EPMID=205040

[aatriana]

Ok I just installed it

[David_G_Intel]

Hello @aatriana

Did you try the previous recommendations?  

Please let us know the outcome and if you still need assistance.  

Best regards,  

David G.  

Intel Customer Support Technician  

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

Best regards,  

David G. 

Intel Customer Support Technician