Connecting NUC8i5BEH to my samsung TV ue75mu8002 via HDMI, getting "no signal"

[ziebra]

I connected my NUC to the TV via HDMI but all I see is the "no signal" message. Scoured some forums, tried turning on/off HDMI UHD option, tried removing/inserting the HDMI cable nothing worked. Tried lowering the resolution via CMD didn't work as well.

Stumbled upon a driver upgrade for HDMI at: HDMI Firmware Update Tool for NUC8i3BE, NUC8i5BE, NUC8i7BE (intel.com)
Trying to use the given "bobcat" tool as administrator I get "system connection failed" pressing check FW button, pressing refresh on graphics adapter isn't working either. Current graphics adapter is: "intel:"

Read somewhere that I need to install newer graphics drivers, so I used the Intel driver support assistant which recommended me some upgrades but none of the graphics related.

Any help how I could move forward would be greatly appreciated.

OS: windows 10, any other hardware/software info I can provide on demand.

[AndrewG_Intel]

Hello @ziebra

Thank you for posting on the Intel® communities.

In order to review this further, could you please provide us with the following information?

1- Is this a new Intel® NUC? When did you purchase the device?

2- Did this configuration work fine before or are you experiencing this behavior since the first day that you have the computer?

3- If this worked fine before at any moment, were there any recent hardware or software changes that might relate to the point when the issue started? (For instance, Windows*, BIOS, driver, or software updates?)

4- Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect the display? Or are you using any type of video adapters, A/V receivers, converters, or dockings? Please provide details.

5- Have you tested different HDMI cables, or with another HDMI display? Have you tested the SAMSUNG* TV on another computer? Please provide details.

6- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

• Download the Intel® SSU and save the application on your computer
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
• To save your scan, click Next and click Save.
• Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

Best regards,

Andrew G.

Intel Customer Support Technician

[ziebra · Accepted solution]

Hello thank you for the response.

I connected my NUC via USB-C to HDMI cable instead of HDMI to HDMI cable and it seemed to work. Marking as solved 

[AndrewG_Intel]

Hello ziebra

Thank you for your response.

We are glad to know that after connecting via a USB-C to HDMI cable the Intel® NUC is now working fine. Since the thread has been marked as "Solved" we will proceed to close it now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

It has been a pleasure to assist you.

Best regards,

Andrew G.

Intel Customer Support Technician