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Constant audio static/popping sound on 3.5mm Audio port Nuc 12/11 Enthusiast

Sm1th
Beginner
249 Views

I have an Intel Nuc 12 Enthusiast that is having audio issues.

 

To reiterate the same issue that another user posted: I am trying to run a stereo line out from the 3.5mm jack on the front of the case to a soundbar or Bose speakers. Whenever using the 3.5mm port I hear random popping sounds whenever sound output starts or during reboots.

  • When I connect headphones via the 3.5mm port, the same issues occurs.
  • When I connect a bluetooth transmitter to the 3.5mm port, the same issue occurs.
  • When I use a USB-C to 3.5mm female stereo adapter, the same issue occurs.
  • I have lowered the output volume, still have the constant crackling/popping noise.
  • I have adjusted the audio bit rate too.
    When I connect the NUC 10 via Bluetooth to any other device, the audio quality is just fine.
  • If I connect another device to the amp using the 3.5mm plug, it works just fine.

This seems like a driver/windows conflict? Any recommendations to fix this issue?

My Nuc 12 Enthusiast is brand new with a fresh install of Windows 11 22H2. My Nuc 11 Enthusiast also both have this issue. It's ridiculous. They pop during a reboot in the middle of the POST screens, so it can't be some other application. None of my other Nucs had this problem (Nuc8 Performance, Nuc10 Performance). There has to be something that can alleviate this besides switching over to bluetooth. Someone please give some helpful suggestions.

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4 Replies
Jean_Intel
Moderator
217 Views

Hello Sm1th,


Thank you for posting on the Intel️® communities. I am sorry to hear that you are experiencing audio issues with your Intel Nuc Products.


In order to have a better understanding of your issue, please provide me with the following:

  • When did the issue start?
  • Do you recall if the issue started after a Windows or Driver update?
  • Intel System Support Utility (Intel SSU) for your affected units:
    • Download the Intel SSU
    • Open the application and click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View." 
    • Click on the menu where it says: "Summary" to change it to "Detailed View." 
    • To save your scan: click on "Next"; then "Save." 


Please, perform a Clean Boot and check if the problem disappears. It is important to mention that this issue could be that the problem is caused by some application installed on your NUC. 


Best regards, 

Jean O.  

Intel Customer Support Technician


Jean_Intel
Moderator
191 Views

Hello Sm1th,


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


Jean_Intel
Moderator
172 Views

Hello Sm1th,

 

I hope you are doing fine.

 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


Sm1th
Beginner
132 Views

Does it reopen if I post a reply? Here goes...

 

My NUC is brand new, so it has always happened from the beginning. It's not a driver issue since you can hear it popping during POST. A clean boot wont change anything if it is happening during POST. It must be something deeper. I don't think you guys really read my OP.

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