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Could please an Intel Agent confirm the veracity of my brand new purchased NUC8i7BEH?

saturn32
New Contributor I
265 Views

Hi, 

I have just received a new NUC8i7BEH and I have directly checked the warranty. It says the warranty goes up to the 13 March 2024. Is that OK? Should not it be referred to the purchased date (July 2024)? But then I wonder how Intel is supossed to know when this NUC was actually bought.

 

There is also a  yellow sticker on the back of the NUC with what appears to be a W10 license (Windows 10 IoT Ent2019 LSTC High End followed by the license code apparently), which Im thankful for but I find it also strange as I am aware these products get sold without OS. The NUC was supossed to be sold without cord but I got half of a chinese power supply from the brand "Asian Power Devices" (It came the part connected to the NUC and the plug to the electrical power being missing).

I dont know If is prudent to upload the pictures here so I would ask for a contact from an Intel agent. There are also some marks on the transparent sticker on top of the NUC so everything seems a bit strange and just want to be sure I really got a new NUC.

 

Thanks in advance for your feedback!

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3 Replies
DeividA_Intel
Moderator
216 Views

Hello saturn32,  

  


Thank you for posting on the Intel® communities.   



In order to help you further, I will request the following by email (to the e-mail address associated with your community profile):



1. SA and SN numbers:

- https://www.intel.com/content/www/us/en/support/articles/000005804/intel-nuc.html


2. Picture of the yellow sticker.

  




Regards,    


Deivid A. 

Intel Customer Support Technician 


DeividA_Intel
Moderator
196 Views

Hello saturn32, 



Thanks for the information provided.



Based on the marking provided, I would like to inform you of the following:



1. I checked the markings of the unit, and seems to be a brand new unit since we do not have any report of this unit being returned to us previously. However, try to confirm it with the vendor.


2. Based on the markings, you have an Intel® NUC Kit, NUC8i7BEH. This means that the unit by default comes with no RAM, SSD, or operating system, looks like the components and the operating system were provided by the vendor. Based on the sticker, these components were assembled in Germany, maybe because the vendor has the assembling company there.


3. We provide a 3-year warranty period from the day of purchase, our tool provides a date from the day of manufacture. However, there are scenarios where the unit could have been sold a couple of years after the day of the manufacturer, and in those scenarios, we request proof of purchase (POP) to validate the warranty. In your case, if bought the unit in July the warranty period expires on July 2024 as you mentioned, so please keep the POP in case that you need it.



This information is based on our database, I recommend you to confirm the previous details with the place of purchase since some of them are assumptions (like the sticker that says "assembled in Germany"), because we do not handle that information.





Regards,    


Deivid A. 

Intel Customer Support Technician 


DeividA_Intel
Moderator
167 Views

Hello saturn32, 



I decided to share the response on your thread.




1. As you mentioned, Windows may be linked to the SSD originally installed in the NUC. However, since Intel did not install any of those in the NUC, we do not have any instructions for its installation. I recommend you to check with Amazon or Microsoft for further instruction and check if the license can work with other SSD.


2. Based on our database, this NUC seems new. This is because there was no alter or notification about any return during the markings inspection. As you mentioned don your internal reply, check with Amazon for any re-sell of this unit.


3. When a unit is shown as "discontinued", it means that we are not going to continue manufacturing the unit, with the time may not be any future driver/BIOS updates for the device and even its support may get to its end. All these do not happen right away, it takes time, but fur any of the cases we still provide a warranty if there is no stock and/or if the unit is still under the warranty period.



As mentioned before, I recommend you get in contact with Amazon for further details.





Regards,  


Deivid A.  

Intel Customer Support Technician  


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