My device is freezing/crashing several times a day since updating to the 77 bios a month ago.
I've followed all troubleshooting steps + reinstalled drivers to no avail so far, my device does not allow me to roll back to 75.
The device crashes most often during intensive use i.e heavy photoshop use although it is also prone to crashing randomly.
I've discovered that the only solution to the crashing is to remove one stick of RAM although this is not an ideal solution
My NUC specs are as follows
Samsung 970 EVO Pro 512 GB NVMe M.2 Internal SSD
VENGEANCE LPX 16GB (2 x 8GB) DDR4 DRAM 2400MHz
Windows Pro 1909
Well, you NUC wasn't certified to work with 3200 MHz memory. It was designed and test with 1.2V DDR4; 2400 MHz memory.
See the list of validated by Intel memory for NUC8i7BEH https://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NU...
Thank you for your answer.
Unfortunately I have no other memory on hand. Although before the update I had 0 issues and to my understanding I have one of the most common NUC setups
Regarding downgrading, I am unable to via the method you've suggested as well as all other methods listed in the troubleshooting section. I forget the specifics but I get a popup error about the NUC not being compatible with downgrading., otherwise I would have done so a long time ago. The troubleshooting page states that downgrading is not always supported so I assume that's why I cannot.
Many thanks for your patience in trying to help me.
I tried to replicate the power button menu failure, however to my surprise I was able to roll back to 75. However I am now facing an issue where the device automatically updates to bios 77 when I shut down and boot up after completing the recovery process
I also faced the same problem as you did after upgrading to bios 77.
Please check if you have the intel management engine driver installed, I have not faced any crashes after installing the driver.
Oddly enough after downgrading to 75 and allowing it to auto upgrade to 77 twice I've gone 3 days without a crash. I've run some intensive programs to try to force a freeze but so far nothing.
Thanks for the helpful suggestions, I'll be sure to try them if I should start getting crashes again.