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idata
Community Manager
4,686 Views

DC3217IYE Won't start. DOA???

I recently purchased a DC3217IYE, put in 8 GB of RAM and a 128 GB Crucial M4 msata SSD and a Azurwave WiFi card. I hooked it up to my monitor put the power plug in and pressed the on/off button. All that happens are the occasional 3 flashes of the power button and sometimes it remains on a little longer. Nothing appears on the screen though. I hear no beeps whatoever. I took out the RAM but got the same result. I then took out the SSD, also the same result. Is the unit DOA or are there other things to check?

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22 Replies
Silvia_L_Intel1
Employee
10 Views

Hello Nasir,

Please check the power cable you are using. If you are able to reach the BIOS please check which BIOS version is installed on it.

Then we can try a BIOS update.

 

If you continue having the same behavior, feel free to contact your local support group for assistance: http://www.intel.com/p/en_US/support/contactsupport?group=processor http://www.intel.com/p/en_US/support/contactsupport?group=processor

regards.

bjohn22
Beginner
10 Views

I'm still encountering the 3 one-second flashing lights, which indicates a memory issue. After trying multiple sets of ram, I ordered memory that is specifically listed on this site as compatible memory. Still no luck. I can't get past the 3 flashing lights to install the OS. I've been an MCSE since the early 90's and have built hundreds of computers, so I'm not a newby. Still, I seem to have exhausted my options. Could someone please respond? I recommended this unit to my client. If we don't resolve it quickly, my next recourse is to return it.

LHill_Intel
Moderator
10 Views

Hello puhlease,

It appears that the NUC's memory system is defective, based on the troubleshooting steps you have done. I believe we just need to replace your NUC. To get a warranty replacement, please send an email to Intel Customer Support here:

http://www.intel.com/support/mailform/desktop/nuc/emailsupport.htm http://www.intel.com/support/mailform/desktop/nuc/emailsupport.htm

You will need to include the following information:

  • NUC model
  • Serial number and SA Number (found on a barcode label on the bottom of the chassis)
  • Shipping information
  • Phone number
  • Email address

Please also reference this community thread (/thread/35595 http://communities.intel.com/thread/35595) for the warranty agent to review.

Regards,

Lois H.

Intel