Intel® NUCs
Support for Intel® NUC products
Announcements
Do you have improvements you would like us to make on this community site? If so, we would love to hear your feedback! Click here for an 8 question survey. Thanks!

11283 Discussions

DC3217IYE does not recognize keyboard neither mouse

JPere39
Beginner
964 Views

Hi,

Very worried about this problem.

The Nuc does not recognize the mouse neither the keyboard (even during the boot), so I am not able to press F2 in the keyboard for BIOS settings.

If the NUC does not recognize the usb devices even during boot process is it very likely to be a Hardware issue??

I bought the unit one week ago and it worked fine until now

Anyone ran into this problem?

I am very worried because It seems to be that the problem is in the motherboard.

thanks for reading

0 Kudos
1 Reply
Allan_J_Intel1
Employee
96 Views

Let's hope the option for "fast boot" is enabled on your computer.

Please try checking the following URL for more information: http://www.intel.com/support/motherboards/desktop/sb/CS-034050.htm http://www.intel.com/support/motherboards/desktop/sb/CS-034050.htm

Allan.

Reply