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Draed
Beginner
2,114 Views

DC53427HYE could not find 'internal UEFI shell' option in bios----now bricked

Hi,

I need to change(restore) the logo in NUC DC53427HYE according to Integrator Toolkit User Guide.

But in the BIOS options(F2), when I go to Advanced->Boot->Boot Configuration>Boot devices I couldn't find any option about 'internal UEFI shell'.

My bios version is 0049 which is the latest.

Can anyone help me?

Best regards,

DiRaed

-----------------------------5 hours later-----------------------------

After I used an external shell, it seemed the ITK6.efi worked. Then I created myCustombio.bio.

But when I tried to flash myCustombio.bio back(F7), it showed 'bios mismatch', whitout any choice it rebooted (Which is different from the manual having choice to select).

After many tries and fails, I had to choose 'BIOS-Recovery-Update' wishing to downgrade the version to to see if there is a 'internal EIF shell'.

This turned into a disaster. Afer pressing for 3s, nothing happened, in fact bios haven't been operated by keyboard, the screen just turn dark and no signal. Although every step was acording to the manual, now the NUC only keep blinking blue light for 0.5s with an interal of 5s and no screen, no fan.

The DC53427HYE is bricked. Thanks for the OEM factory to insert a logo.

Message was edited by: Dioe raed

0 Kudos
6 Replies
idata
Community Manager
134 Views

Hi DiRaed: Thank you very much for contacting the Intel® NUC communities. We are sorry to hear the NUC is not working properly.

 

 

Even though you mentioned you already tried a BIOS recovery, there is another way to do it by removing the jumper, version 0049:

 

https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html

 

https://downloadcenter.intel.com/download/27364/BIOS-Update-RKPPT10H-86A-%3Fproduct%3D74483 https://downloadcenter.intel.com/download/27364/BIOS-Update-RKPPT10H-86A-?product=74483

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

Draed
Beginner
134 Views

I've already tried many times, and nothing happened. I'd changed many usb drivers, formated them, copy the latest bios, but the main board just won't read the usb driver. By the way, the power blue light is on.

Thank you.

Draed
Beginner
134 Views

The jumper is removed.

The blue light is on, but the fan and the screen are off.

The usb driver formatted in FAT32(NTFS has been tried also) has only one latest bios file.

idata
Community Manager
134 Views

DiRaed: Thank you very much for providing that information and for the pictures.

 

 

In that case the next thing to do will be to get in contact directly with Intel to confirm if the unit is eligible for replacement, since we basically tried all the troubleshoot steps that we recommend for this scenario:

 

Chat support:

 

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat,

 

 

For phone support, depending on your location, you will see the contact information on the links below:

 

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

 

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

 

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

 

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

n_scott_pearson
Super User Retired Employee
134 Views

Are you using a USB 2.0 flash stick? On NUCs this old, some USB 3.0 flash sticks are not compatible.

...S

n_scott_pearson
Super User Retired Employee
134 Views

It has been a long time since I touched one, but I do not remember the Visual BIOS implementation on this board having support for booting the Internal UEFI shell. There have probably been quite a few BIOS updates since then and support for the shell may have been introduced, however.

If the Internal UEFI Shell is not supported, then, in order to use the ITK tool, you will need to build a flash disk that will boot the UEFI shell. I will attempt to get instructions regarding how to do this from the NUC Development Team...

...S

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