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DC53427HYE won't start

Downunder
Beginner
230 Views

For some reason, my NUC is not starting. When I connect to power, the power button is flashing like "on-off-off-off". If I hold the button for 10 seconds, it stops flushing but starts again when I try to turn it on (short push).

I see nothing on the screen, no fan sound.

What is wrong? How I can fix it?

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4 Replies
n_scott_pearson
Super User Retired Employee
211 Views

Three flashes is an indication of an issue initializing memory. Remove your SODIMMs and connect power again. Does it act the same? If so, this determines that it is memory. If you were using two SODIMMs, try testing with only one. If the same thing occurs, try with the other one and try it in both SODIMM sockets. 

Hope this helps,

...S

Downunder
Beginner
203 Views

There are no 3 flashes. It's one flash, then a long time no light. Then a flash again.

I removed ram and ssd - it's all the same.

n_scott_pearson
Super User Retired Employee
190 Views

Ok. Either something has failed in the base unit or in the power supply. Borrowing a supply would be the easiest way to check this out, but you could purchase a replacement supply. I have seen then as cheap as US$15 on Amazon.

...S

AndrewG_Intel
Moderator
178 Views

Hello @Downunder

Thank you for posting on the Intel® communities. We hope that the assistance provided by the community has been helpful.


Also, we would like to inform you that due to the Intel® NUC Kit DC53427HYE has been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request.


You can verify this product's discontinuance status at the following link:

Intel® Product Specifications > Product Status > "Discontinued".

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.


Best regards,

Andrew G.

Intel Customer Support Technician


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