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12983 Discussions

DCCP847DYE Ran for an hour now fails to POST

LAllh
Beginner
1,896 Views

I just built a DCCP847DYE with 2 GB RAM and a 525 series 30GB drive and no wireless card installed. Worked perfectly for an hour, then started tripping offline for a few times. Now it wont even post, Fan only kicks on fo a sceong while power button held down. Help me Obi-Wan Kenobie, your my only hope!

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3 Replies
LHill_Intel
Moderator
220 Views

Hello Larry_A,

You appear to be experiencing the classic symptoms for the issue described here:

http://www.intel.com/support/motherboards/desktop/sb/CS-034326.htm http://www.intel.com/support/motherboards/desktop/sb/CS-034326.htm.

Regards,

Lois H.

Intel

LAllh
Beginner
220 Views

Yes I saw that and thought the same thing, but when I removed the SSD to try and boot from a thunbdrive I get the same result. It will not even POST. Shouldn't it boot with no SSD? When I try the thumbdrive LED flashes once and nothing else happens. No bios screen, etc. If I hold the button down the thumbdrive LED flashes on and off for as long as I hold the buttion. I have tried clearing the CMOS and taking the BIOS jumper off to get a BIOS recovery upgrade from a thumbdrive but nothing gets me to POST.

LHill_Intel
Moderator
220 Views

Hi Larry,

It sounds like you do have a defective unit that needs to be replaced. The quickest way to get a replacement

would be through your place of purchase. If that is not possible, you can send an email to Intel Customer

Support (http://www.intel.com/support/mailform/desktop/nuc/emailsupport.htm http://www.intel.com/support/mailform/desktop/nuc/emailsupport.htm) for further assistance.

When requesting warranty replacement, you will need to include the following information:

NUC model

 

Serial number and SA Number (found on a barcode label on the bottom of the chassis)

 

Shipping information

 

Phone number

 

Email address

Please also reference this community thread for the warranty agent to review.

Regards,

Lois

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