DSA Scan - Sorry, something went wrong while trying to scan.

[MIRK]

DSA Scan returns error with message "Sorry, something went wrong while trying to scan.". Tried following the forum with similar issue and none of the resolution worked. Can someone please advise, if they are experiencing the same issue. If resolved, please advise how this can be resolved.

[LeonWaksman]

Hi @MIRK 

You didn't detailed what resolution did you tried, so I'll give you suggestion:

1. Clear your Internet Browser Cache.

2. Download IDSA Uninstaller and uninstall the IDSA.

3. Download and install the latest IDSA.

Leon

[MIRK]

Hi @LeonWaksman ,

Thank you for your reply. I have tried the below steps -

1. Cleared Cache and History

2. Uninstalling using the IDSA Uninstaller Tool

3. Downloaded Latest IDSA

4. Tried different Browsers

The issue still persists. I have attached the screenshot from Developer Console. (If this helps)

[LeonWaksman]

Hi @MIRK 

So the intel engineer  @Monique_Intel   will be able to give you support, please pack in zip file the IDSA log directory (C:\ProgramData\Intel\DSA\Logs) and attach it to your post.

In order to get better information about your system, please download the Intel System Support Utility (SSU). Run the SSU scan and save the results. The .txt file with the results please attach to your post.

Leon

[MIRK]

Thank you @LeonWaksman .

Hi @Monique_Intel,

As advised by Leon, I have attached the Log files and Report from the SSU Scan.

Thanks,

Mir

[ClariceStarling]

Also basic thing to do is to try it on a different browser!

[MIRK]

Yes, I have tried different Browsers (Chrome, Edge, Firefox & Opera). Also, disabled add-ons / extensions. Still no luck.

[MIRK]

Hi @DeividA_Intel / @Monique_Intel ,

Can someone please provide an update on the above issue.

Thanks,

MirK

[MIRK]

Hi @DeividA_Intel / @Monique_Intel ,

Can someone please provide an update on the above issue.

Thanks,

MirK

[Monique_Intel]

@MIRK  Our developers reviewed your IDSA log files and believe this is an issue with your network as it looks like it is being blocked on every port. Most likely, this is caused by some antivirus/security or your network configuration.  Please ensure you have allowed accesses to localhost on ports 28385-28389 and disabled any anti-virus if necessary.  Here are a couple of Intel articles that may also help: https://www.intel.com/content/www/us/en/support/articles/000058791/software/software-applications.html   https://www.intel.com/content/www/us/en/support/articles/000056546/software/software-applications.html 

Please let us know if this resolves your issue.

Thanks,

Monique with Intel Corporation

[AlHill]

It is a shame that, in this day and time, the browser wars are still raging.   That companies (Google and Microsoft) are so greedy and desperate for information collection, that is the singular focus of their browser, all done to enhance your web experience.

Of course, on the other hand, there is no reason for IDSA to be web-based.

Just saying.

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

[MIRK]

Hi @DeividA_Intel / @Monique_Intel ,

Can someone please provide an update on the above issue.

Thanks,

MirK

[Monique_Intel]

@MIRK   Thank you for the IDSA log files and screenshot of Console.  I've sent these over to our developers to investigate.  We will let you know if we determine the issue and a resolution.

Thanks,

Monique with Intel Corporation

[balcsida · Accepted solution]

Running the following two commands in an Administrator Command Prompt/PowerShell (right click on start button) fixes this issue (by enabling Localhost to listen locally) and restarts the "Intel(R) Driver & Support Assistant" Windows service

netsh http add iplisten 127.0.0.1
net stop DSAService && net start DSAService

I hope this helps

[MIRK]

Thank you @balcsida. Your solution works and has resolved the issue. 

[speedlever]

Just tried that solution on my Dell 7577 laptop and it still returns the same error. It used to work fine, but for a while now has periods where it works, then it won't work.

Currently, even though the app itself is broken for me, the applet in the systray tells me I have 2 updates available. But when I check for updates, I get the Sorry, something went wrong message.

[AVLien]

Assuming this is a fix (didn't work for me), you'll need to modify it to run in Windows Powershell:

netsh http add iplisten 127.0.0.1
(net stop DSAService) -and (net start DSAService)

...as Windows Powershell does not accept the && operator. 

[speedlever]

I just fixed this same issue that's been plaguing me for months. A basic and simple solution that I never considered. At some point I had switched to Brave browser from Chrome. Switched back to Chrome and the app ran fine. Mea culpa. 

[AVLien]

Yeah, they could have said "are you running Brave/Edge/Opera?" Guessing it's the new tracking prevention measures. This sorted it for me too.

[Demetry]

In my situation, Chrome would fail, Edge would work.

So I started the process of deduction with my Chrome flags and found that the Chrome Flag Respect the result of Private Network Access preflights was causing the issue for me.

The accepted resolution on this thread did nothing for me.

Hope this helps!