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idata
Community Manager
2,482 Views

DX79SR - Rear USB 3.0 Ports Not Working - What is the fix?

In Device Manager, the Renesas Electronics USB 3.0 Host Controller that pertains to the rear USB 3.0 ports has a yellow warning sign with an exclamation character in the middle and the status of the device is "This device cannot start (Code 10)". I have tried to disable and re-enable the device, uninstall and reinstall the driver to no avail. I have the latest BIOS and Renesas driver versions which I downloaded and installed from the Intel download site. The BIOS version is SIX7910J.86A.0553.EB and the Renesas version is 3.0.12.0. Does anyone else experience this same issue? Does anyone have a fix for it?

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28 Replies
idata
Community Manager
130 Views

I am having the same problem here with my motherboard. My USB 3.0 front ports are working fine, but the rear ones are not working. They are outputting voltage, but I can't seem to connect. My Device Manager is not showing a yellow warning sign.

idata
Community Manager
130 Views

It's working now. I downloaded both drivers for front and rear usb ports, installed, but failed to shut down my computer. Once i did that, they were recognized and now working. Hope that helps. Go into your bios as well and check they are there, mine had stars instead of being numbered like the rest.

idata
Community Manager
130 Views

THIS IS NOT THE FIX. I'm having this problem big time, try leaving a device plugged in to one of the ports and rebooting, same problem. I am over this stupid problem. DX79SR has give me nothing but grief, thanks intel, i trusted you lot.

My PC is to fragile to reboot because it only wants to run in XMP SOMETIMES and rebooting it for stupid USB controller is stuffed DX. I'm tired of these problems, when is it going to be FIXED.

idata
Community Manager
130 Views

Hi Scott, Thanks for letting me know about the back panel USB 3.0 issue that you were experiencing. I am glad that you were able to get them to connect again. Are the back ports still working for you? I finally got mine working again. However, I got them working before posting the issue but was uncertain as to how I got them working again. I believe that I discovered how I did it: boot into the BIOS, view any USB info in there (may be optional, not sure), exit the BIOS while discarding any changes, and let W7 startup. After doing this, I noticed that a second Renesas USB 3.0 Root Hub (the one that pertains to the back panel USB 3.0 ports) now appears in the Device Manager. Before doing that procedure, only one Renesas USB 3.0 Root Hub appeared (the one that pertains to the front panel USB 3.0 ports). Both front and back host controllers always existed (except after I uninstalled the back panel drivers), but lately, the back panel one had the yellow caution sign on it. I can also reboot the system and all is still ok. My guess is that after reconnecting my USB 3.0 external hard drive to the back panel ports, and keeping that setup for a good while, eventually the same thing will occur and I will need to perform the same procedure to fix the issue. But I will monitor the situation and let you know. Brant.

idata
Community Manager
130 Views

Hi Sean, thank you for relaying your experience with the back panel USB 3.0 ports on the DX79SR. I feel your frustration. The back panel ports on my board have been doing that same thing with an external hard drive connected to them. I think I have finally discovered a work around by booting up into the BIOS, exiting the BIOS while discarding any changes, and letting W7 startup. Why simply entering and exiting the BIOS, without changing anything, temporarily fixes the issue is beyond me. However, I am not confident that the problem will be kept at bay. After keeping the external hard drive connected for awhile, I will probably see the same issue come back. If the issue does come back, I will test my work around again. I will monitor the situation and post my experience to this same thread. It would be gratifying though to have a permanent fix to this issue in place. Brant

idata
Community Manager
130 Views

Hi Brant,

Yes I agree with you, and I apologize to everyone for not clearly stating what method I followed. I too did the same thing you had mentioned, that is, restarting and entering the BIOS. I can understand how this is not the fix as previously stated. Once restarting Windows after I scoped around in BIOS, everything works. SO, lets hope it is merely a possible update issue and nothing more serious. For the mean time, I have a MIDI keyboard and thumb drive connected still (thumb drive has been removed and reinserted multiple times since) and I too have no issues at the moment.

idata
Community Manager
130 Views

I am having the exact same problem with same motherboard for the 4 x USB 3.0 ports. The 2 front ports work but the rear ones don't work and have the Renesas Electronics USB 3.0 Host Controller code 'error 10'. However if you reboot and go into the BIOS settings, play around with the USB ports and then exit without saving when windows reloads the rear ports work as normal in windows.

However if I reboot the same problem reoccurs.

I also note the BIOS code 58 appears sometimes when reloading the computer with something plugged in the rear USB 3.0 ports. The system may have a slight delay on the boot screen.

I have the latest BIOS (as in original post) and installed all the latest drivers from the Intel website. The only difference is I have Windows 8 Pro.

idata
Community Manager
130 Views

Hi Gareth,

Thank you for your update. Yes, after applying the temporary fix, the issue reoccurs for me still as well. I leave my 3TB Seagate USB 3.0 external hard drive plugged into the rear USB 3.0 ports 24/7. My Norton Security Suite performs auto backups. My power management in W7 64-bit Pro is set to perfromance mode and not to sleep (except I allow my display to sleep). After the latest occurance (today was the first time since my last post) I was able to fix the issue by unplugging the external hard drive, going into the BIOS > USB > disabling the 3.0 controllers > exiting while discarding the changes and letting W7 launch. Since I have the latest drivers from the Intel download site already installed, I did not bother to uninstall and reinstall, which I am glad that that is no longer a required part of the fix procedure. So far, we just seem to have a temporary fix. It would be nice to have a permanent fix (one where we can keep our devices plugged into the rear USB 3.0 port 24/7 and reboot without the issue reoccurring). However, without knowing the root cause of the issue, I dont see how we can come up with a more permanent fix. I suppose the posted question has only been partially answered. Scott, Sean, or Gareth, what do you think? Is the temporary fix as good as it is going to get or do you think someone out there has the know how, time, and tools (do Intel hardware/software tech's review and respond to these posts?) to troubleshoot the issue (determine the root cause and provide a more permanent fix)?

Brant

idata
Community Manager
130 Views

Considering we are all having the exact same problem (Win7 & Win8) and that by entering and exiting the BIOS, the ports seem to work as normal and resolve the issue until a reboot, I would hazard to guess the issue could be resolved by an updated BIOS.

If an Intel tech is reading this is there any plans to launch an updated BIOS for this MB? Would it address this issue?

Otherwise at least we can get the ports to work with the 'temporary' fix.

CTowl
New Contributor I
130 Views

USB-3 sometimes with long 58 pause, me too. Very odd. With nothing pluged into the USB-3 ports, it starts with:

- the front USB-3 working but not the back

- reboot and f2

- turn off USB in BIOS and Boot

- boot blows through 58 but no USB-3 front or back

- turn on USB-3 in BIOS and get a 30 sec. pause at 58

- Win 7 reports that New Device is Ready to Use: Reneses USB-3 Host Controller and Reneses USB-3 Root Hub with nice green ticks

- back ports now work but no front ports

- goto Device Manager and see 2 of Reneses USB-3 Host Controllers one with yellow bang

- Disable and Enable Reneses with warning

- all ports now work

Oh, and something totally unrelated to the USB-3 oddity. If I try a RAID on the Marvell ports it runs for about 15-20 min. before BSOD. Put the same drives on the 2 Intel 6G ports with 2 non-RAID HDDs on the Marvell ports and no problems. It would be nice if all of the advertized features actually worked. Other than that, nice board.

Cal

idata
Community Manager
130 Views

Well I might as well join in here. I just bought this motherboard, and low and behold the rear USB 3.0 ports do not work. I have gone into the BIOS and everything is enabled. I re installed the drivers and it worked fine before I rebooted, then they stopped working again upon reboot. I am pretty disappointed in this motherboard.

idata
Community Manager
130 Views

Hello,

Here are our recommendations for this issue:

- Proceed to load both back and front usb 3.0 drivers:

Front

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21566&ProdId=3454&lang=eng&OSVersion=... Download Center

Back

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21567&ProdId=3454&lang=eng&OSVersion=... Download Center

- Make sure the USB 3.0 front panel does not have any kind of bent pins and if possible test with a different one to narrow the issue. Test the board out of the chassis to avoid any possible grounding that could be affecting the system.

- Test with a BIOS recovery test to versions 0525 then 0537:

 

http://www.intel.com/support/motherboards/desktop/sb/cs-022312.htm http://www.intel.com/support/motherboards/desktop/sb/cs-022312.htm

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21553&lang=eng&OSVersion=%0A%09%09%09...

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21688&lang=eng&OSVersion=%0A%09%09%09...

- Ensure you are loading the latest version of the ME driver:

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20463&lang=eng&OSVersion=Windows%207%... Download Center

idata
Community Manager
130 Views

This is not a fix.

Followed it to a T (I don't have the USB 3.0 front port hooked up to the mobo)

You need to call Intel and tell them about this issue so it is escalated, which is what I have done. They will have their engineers look into it and maybe come up with a fix.

idata
Community Manager
130 Views

I have contacted Intel via phone and email; and well I will be getting a refund for this board.

The tech support person I spoke with on the phone has told me this is a known issue and that there is no known fix, and no way to know if a future fix will be in the works.

They wanted to RMA it of course or have the place of purchase give me a refund (NewEgg will only replace, not refund mobo's). With them knowing that the replacement will have the same problem, they decided as a courtesy to give me a refund since I have not even had the board for 10 days let alone 30 days.

The other thing is the tech guys that have emailed me and the tech support I am in contact with over the phone are not on the same wavelength. The guys emailing me are still trying to get the board to work correctly. For those of you who might not have the refund as an option, this is what they told me to do:

"Thank you for contacting Intel Customer Support.

Thank you for that information, a BIOS update could help you with this situation.

The version 0525 is the one that we recommend in order to resolve the problem, so you can try to update the motherboard BIOS to that version.

Thank you"

Good luck guys! I wish this board worked me for cause it had so much potential!!!

Message was edited by: Carter&# 13; &# 13; spelling mistakes!

idata
Community Manager
130 Views

I bought this motherboard because of the USB 3.0 connectors.

They don't work. I must unplug all devices from USB 3.0 reboot and pray (it's a lottery) for the driver be recognized. Than I plug the devices on the USB 3.0 ports.

This problem have more than a year. Intel: it's a shame.

idata
Community Manager
130 Views

The board comes with a 3 year warranty. Keep getting it replaced. Maybe they will start to work on a fix if everyone keeps RMA-ing their boards.

You bought a board wanting USB 3.0, none of the USB 3.0 ports work correctly. Therefore board is defective.

CTowl
New Contributor I
130 Views

Hi all.

I have had excellent experiences in the past with Intel

 

desktop boards. I have a D975XBX2 that is still working without any hint of a

 

problem since 2006. My new DX79SR is great performer - other than the flaky

 

USB3 ports. I built it as a photo editing work station – lots of RAM, many fast

 

SSD & HDD drives. I need to import large RAW photos from CF chips and

 

export even larger PS files. Multiple USB3 ports was a large consideration in my purchase of

 

this board. I did a RMA on the first board I received from NewEgg as it would

 

not recognize more than 3 RAM sticks. After doing a re&re of the build once, I am not

 

interested in doing it again. A three year warrantee is fine other than the

 

time and effort to rebuild again. I feel bad for shops and store owners that

 

build for customers. Their reputations are on the line and the rebuild time and

 

call-backs kill profit.

Since I 'need' fast reliable USB3 ports, I bought 2 VanTec

 

USB3 expander cards each with 2 exterior ports and a 19-pin interior port; one

 

interior 19-pin port for my card reader and one for the front USB3 case ports.

 

That adds 16% to the cost of the DX79SR. These cards also use Renesas drivers

 

and the ports are always there after a boot. Of course, I lose 2 PCI expansion slots.

 

Lots of expansion slots for future needs was the other reason to select this

 

board.

I only hope that sometime in the next 3 years, or before

 

this department of Intel shuts down, they will produce a replacement for the

 

DX79SR, or a revision, that has working USB3 ports so I can safely RMA. But not just yet.

Cal

SSche3
Beginner
130 Views

Hi,

The answer is NOT correct.

It worked for me for about 3 weeks ... and then decided to stop working ..

I uninstalled all drivers ... rebooted and installed the recommended drives now three times ...

same result ... the rear USB 3 drivers ARE NOT working .and the computer hangs if there is a device plugged in

how about a BIOS fix ... INTEL surely should have the resources & money for it ... I can't RMA it as I would be without my main system for much to long.

So what is the resolution ... and again then answer is NOT correct

Sepp

PNowi
Beginner
130 Views

Hello,

I work with Intel support crew regarding this issue now.

We achieve grate progress - USB 3.0 ports working correctly after firmware update.

This is NOT BIOS update, please don't update motherboard BIOS, this will not help.

Now we are at the stage of final tests and "how-to" instruction to applying it.

Please be patient.

It will not take too long from now for You to fully enjoy Your motherboard.

I will write next post when I get exact date of this fix publication and permission form Intel to do that.

Best regards

Piotr

P.S. I am sorry I can't write anything specific but I am under NDA.