Intel refuses to replace a NUC I purchase from Amazon a year ago(was advertised as new). The reason being that something is wrong with the serial# and sa# and therefore the unit is out of warranty and Amazon is not an Intel authorized reseller.
I did get in touch with the company who sold it toe thru Amazon. Intel told me that the unit was "scrapped and sold in bulk reclamation sale" so I'm not all that comfortable in getting a relacement unit from them. I wrote them that the only replacement I accept is a brand new similar product. When I plug the sn# and sa# in Intel'2 warranty utility, it does not find anything. So intel washes it hands so far because I did not buy it from an authorized reseller. That's the reason I posed the question on this forum. Did anyone who purchase a NUC bought it from an authorized reseller?
Peter, according to Intel's website they have a very limited list of authorized resellers. And Amazon is not listed there. I think Amazon would have handled the situation better than this outfit, however they don't even seem to bother to look into it whether or not this company is committing fraud or not under the Amazon Market place umbrella. They take automatically the reseller's side. Well, I'm not done with them yet. Thank for your reply