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Display driver is failing again - continue

Aamos1
Novice
1,159 Views

It happens again

Display driver amdwddmg stopped responding and has successfully recovered.

 

I opened a new thread because the previous one is not monitored as stated in the one before last reply.

 

Please advice, what else can I do/check?

0 Kudos
13 Replies
DeividA_Intel
Moderator
1,108 Views

Hello Aamos1,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  


2. Provide the Report for Intel® Graphics Drivers: 

- https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html 

3. Can you take a video where we can see the issue?

4. Was the unit working properly before? If so, When did the issue start?



Regards,  


Deivid A.  

Intel Customer Support Technician  


Aamos1
Novice
1,096 Views

Hi Deivid and thank you for your reply

 

Attached are the 2 reports you asked for, let me know if something is still missing.

The symptoms are a blank screen with a very quick flickering until the drivers are reloaded so there's nothing much to video. I needed to restart the computer after windows update so it's working but as before, after few days, it starts to happen again.

The nuc was working fine for a long time before this problem started to happen, I think it was after updating the drivers using driver booster but that's a guess. Since then I uninstalled the drivers completely and re-installed them, but as always, it worked for several days until it started happening again. You can see the report that it says the drives are up-to-date.

 

I do have a question though: While Intel driver support and assistance shows green as if everything is up to date, when running driver booster, it tells me that there are driver updates for my computer. Which should I listen to?

 

Thanks!

DeividA_Intel
Moderator
1,016 Views

Hello Aamos1, 



In order to continue further, I would like you to try the following:


1. Try with a different monitor/TV. Please share the outcome

2. Try with different (and straight) connections. (another HDMI or Display Port)

3. Try a clean install of the Intel drivers:

- Driver: https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

- Steps: https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

4. Try a clean install of the Radeon™ drivers:

- Driver: https://www.intel.com/content/www/us/en/download/19269/radeon-rx-vega-m-graphics-driver-for-windows-...



As per the situation of the driver tools, Intel® Driver & Support Assistant scans the drivers for the NUC, and "driver booster" may scan the drivers for the components. I recommend you to use Intel® Driver & Support Assistant and if you are not sure you can also check our website for drivers:

- https://ark.intel.com/content/www/us/en/ark/products/126143/intel-nuc-kit-nuc8i7hvk.html




Regards,  


Deivid A.  

Intel Customer Support Technician 


Aamos1
Novice
1,004 Views

Hi

 

I have a monitor and a tv connected to 2 different HDMIs connectors in the NUC. Both have this problem, one when going out of sleep, the other one when viewing a video with a very high resolution. Again, not all the time so it's not really reproducible by demand.

 

I already cleaned installed all the drivers but I will do it again if I see it happens again and report back.

 

My usage of both assistant and driver booster is to make sure my drivers are up-to-date and not to look for specific drivers. I saw several times where the assistant was green while the booster showed me that new drivers are available (display driver and bluetooth for example) so I wanted to ask/know whether driver booster is something to rely on for drivers updating.

 

As mentioned before, sometimes it takes time until the next occurrence is happening so while I appreciate a reply about my assistant/booster question, please give me some more time in order to see whether the problem is re-happening or not. I ask because my previous post about this was closed too soon.

 

Thanks and your support is much appreciated!

 

DeividA_Intel
Moderator
985 Views

Hello Aamos1, 


Thanks for the information provided.



We recommend using the Intel® Driver & Support Assistant since it was thought for your device, we cannot confirm or deny how reliable is the "driver booster" since it is a 3rd party tool.



I will wait for the result of your test, please let me know if the issue appears after the clean install process. Just if possible, try to get a video of the behavior.


 

Best regards, 


Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
942 Views

Hello Aamos1, 



Were you able to check the previous post? Please let me know if you need more assistance.   


  

Regards,  


Deivid A.  

Intel Customer Support Technician  


Aamos1
Novice
930 Views

For now it's ok, also I updated to Windows 11 and it went smooth, please give me a few more days to see it if happens again.

Thanks

DeividA_Intel
Moderator
921 Views

Hello Aamos1, 



I am glad to hear that the device is behaving properly now, I will wait for the outcome to confirm if the issue persists.


  

Regards,  


Deivid A.  

Intel Customer Support Technician  


Aamos1
Novice
808 Views

Hi

 

In the meantime all is good, I hope I didn't open the devil's mouth

Please give me one more week and if it's still good, the ticket can be closed.

Thanks

DeividA_Intel
Moderator
779 Views

Hello Aamos1, 



Thanks for your response.


As you requested, I will wait one week to check if the issue was completely solved or if it persisted.



Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
674 Views

Hello Aamos1,  


  

Were you able to check the previous post? Please let me know if you need more assistance.   


  

Regards,  


Deivid A.  

Intel Customer Support Technician  


Aamos1
Novice
666 Views

Hi Deivid,

 

For now things looks ok so please close this ticket.

Thanks

 

DeividA_Intel
Moderator
662 Views

Hello Aamos1, 

 

 

I am glad to know that the device is working properly now. If you encounter this or any other issues, do not hesitate to open a new thread to get proper support.

 

 

Regards,  

 

Deivid A.  

Intel Customer Support Technician  

 

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