Display not scalable NUC5PPYH

[ETech4]

I have the NUC5PPYH with newest bios and newest possible display driver (ver. 20.19.15.5058 - date 16.08.2018) running on Windows 10 ver. 1909 with an LG TV at HDMI. The screen is to big for the LG TV, so I want to scale it down. In the desktop menu there isn't "Intel Graphics Settings" any more, so I downloaded the Windows App "Intel Grafik Kontrollraum." But with this App I can't downscale. So what to do?

Many thanks Elkotech

[LeonWaksman]

Download the Intel Graphics Control Panel (IGCP) from Microsoft Store and change the scaling. After installing IGCP, you will find it in Start Menu under letter "I"

Leon

[ETech4]

Thanks Leon for your fast answer. I can download the IGCP (I did it already before), but when I try to use it, the answer is: "Intel graphics driver it not avaiable. Check the driver status and then launch the application." So I downloaded and installed the similar German Windows App: "Intel Grafik Kontrollraum." This app opens and is working, but there are no sliders to scale the TV window. I can put in some values for the resolution, but nothing happens or changes.

Elkotech

[LeonWaksman]

Hi,

Which Graphic Driver you are using? In the Intel Download Center for you NUC I can see Version: 15.40.41.5058 Date: 9/27/2018, However, if I search for latest Graphic Driver for the N3000 CPU, I can see version Version: 15.40.44.5107 Date: 1/10/2020. I suggest you should try this driver.

Leon

[uhoh]

Have you already tried Settings -> System -> Display in Windows and tried adjusting the resolution that way?

[ETech4]

Yes uhoh, shure I tried and did this before. I can't scale there, there are only fixed values.

[uhoh]

This is my only other thought:

https://www.youtube.com/watch?v=0yza-fRX6Dc

[Ronny_G_Intel]

Hi everyone,

1. Is your Windows 10 fully updated?
2. Can you completely remove the Intel driver version  20.19.15.505 and install the correct driver version? Following up on what Leon mentioned, the latest driver for Windows 10 64bit is Version: 15.40.41.5058 and it is available here https://downloadcenter.intel.com/download/28231/Intel-HD-Graphics-Driver-for-Windows-10-for-NUC5CPYH-NUC5PPYH?product=87740
3. Once you are running on the driver mentioned before and if the issue persists, can you please run the Intel SSU and provide me with the log file: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
4. Also, please confirm this is a single display setup and provide me with the TV model.

Regards,

Ronny G

[AndrewG_Intel]

Hello ETech4

We would like to know if you were able to check the steps provided by Ronny? If you need further assistance, please let us know and provide the additional information requested by Ronny.

Regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello ETech4

We have not heard back from you so we will proceed to close this inquiry. If you need further assistance, please post a new question.

Best regards,

Andrew G.

Intel Customer Support Technician