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New Contributor II
26,197 Views

Does anyone have a NUC 6 (Skylake) which is working 100%?

I'm getting a bit worried after having such severe errors myself, and reading about others here, so I'm wondering if anyone has a NUC 6 that is fully working as intended. If you have a system running without crashes, freezes or non-working components, please share the following information:

  • Your NUC model and for how long you've had it.
  • BIOS version, and if you have any settings different from the default.
  • Memory configuration: 1 or 2 sticks, size(s), manufacturer and model number.
  • Persistent storage (hard drive, SD card etc. you're running your OS from). Manufacturer, SSD/mechanical, size and model number.
  • Attached USB devices: Which ports are you using and any relevant information about the device(s).
  • Network connection: Ethernet or Wifi.
  • Operating system: Version, method of installation (from USB stick or other?), any drivers you had to install to fix previous errors.

Thanks in advance.

323 Replies
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New Contributor II
36 Views

Well, in my experience, for what it is worth, the NUC6 is no worse than any of my other DIY PC's. I could not say that Intel 'messed up' on the NUC6. There might be flaws where certain BIOS settings might brick the device, or silly defaults that make the boot drive invisible after an update, most of which will likely be corrected in future BIOS versions. There might be questionable choices, like not supporting HDMI2.0, or supporting M.2 + PCIeV3.0 but not to the full possible bandwidth, but I would hardly term these hard-core design faults.

Kind regards,

Paul

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Beginner
36 Views

If this experience is typical for you, then you have had a rough time building dyi pcs.

I've been putting together machines and installing many flavors of Linux on them since 1993, and I just have to say that this is one of the most troublesome devices I've ever encountered.

Especially given that it's advertised as being compatible with many popular distributions of Linux. Right on the official product page on intel.com. Sheesh.

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New Contributor II
36 Views

JohanAR asked the question. I answered it from my perspective. No need to sheesh.

Kind regards,

Paul

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Beginner
36 Views

Hey, that sheesh is clearly aimed at intel, not at you.

They advertise on the official product page for the NUC6I5SYK, "OS compatibility: Ubuntu*, Linux Mint*, Fedora*, OpenSUSE*". http://www.intel.com/content/www/us/en/nuc/nuc-kit-nuc6i5syk.html Mini PC Intel® NUC Kit NUC6I5SYK

The sheesh if for intel having the gall to claim that so boldly. Then, when I have trouble, they just turn around, and say oh, we never tested mint on that thing.

The sheesh is for me, for having believed intel on their advertised word.

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New Contributor II
36 Views

Sorry, my mistake. Short night, long toes :-)

It won't help you but after reading about your Linux Mint experiences I understand your frustration.

Kind regards,

Paul

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New Contributor II
36 Views

I had the same products as you, Rip and Sam, with the exception of only one 16G ram and the M2 was 128. It did go South just short one month for another reason, I got a uncorrectable error message. Sent it back

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Beginner
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I have a NUC6i5SYK, Samsung EVO 256GB, Gskill 16GB DDR4 Dual Channel 2400, Win10 and not working correctly.

When I first put it together, only one RAM module was recognized, I updated all drivers, including the BIOS, which turned off legacy support (I should have installed Win 10 - UEFI). Once I got this sorted, it was working correctly. I lodged a support request with Gskill who responded after 2 days asking to boot the NUC with one RAM module at a time, the NUC did not boot with one of the modules. So i thought ok, it's the RAM. Then booting off the working module, Windows froze after 5 minutes running and wouldn't restart. Putting back both modules it worked but the video occasionally corrupts and I have to power off/on the NUC.

I send this back to Gskill and heard no reply, has now been 4 days. Seems they don't really care about their customer support. I would advise people to purchse HyperX which is being reported as working better.

Yes i know the RAM is rated a higher speed than the NUC handles, but it has just set it to run at 2133, which it should. Now I can't even boot it, get 3 beeps, blue light, and no video, which means no RAM I believe. Have lodged a support request with Intel also.

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Beginner
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  • NUC6i5SYH
  • BIOS version: 0033 also tried with the 0028. I've change de gpu memory and also tried normaly
  • Memory configuration: DDR4 8GB [2x4GB] DDR2133 (PC4-17000) SO-DIMM Notebook - KINGSTON HyperX Impact
  • Persistent storage: SSD 250 GB M.2 SAMSUNG 850 EVO and a 1TB Western Digital sata 3
  • Attached USB devices: 2 usb Western Digital HDD. A 5TB and a 2TB
  • Network connection: Ethernet
  • Operating system: Windows 10 Pro version 1511 and all drivers are up to date accept the graphic driver, I have tried the last on the website and also the beta.

I have freezing problems that occur randomly.

Often when my computer is in idle or I use Infuse or Air Video HD for watching movies from my iPad. The NUC frezze and force me to restart.

I do not understand how one can commercialise a computer with so many reported problems... No testing has been done on this machine ???

Unacceptable...

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Beginner
36 Views

I can't even get any os installed from Microsoft at 64Bits.

/thread/98982 https://communities.intel.com/thread/98982

Using a skylake nuc i5.

Freaking me out after almost 12 hours in a row of ruined time/hours.

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New Contributor I
36 Views

I wanted to provide an update to my issues in this thread, in addition to my original one here:

I've managed to resolve most of my original issues, except the Bluetooth Keyboard support in the BIOS. Esteban has indicated that this is planned for a future release.

I'm dual-booting Ubuntu 15.10 and Windows 10, using my Apple Wireless Keyboard and Wireless Trackpad in both OSes, and HDMI instead of the original DisplayPort cable.

General comments:

This is my first NUC and while it's been a frustrating experience, I'm happy than I'm up and running mostly without issues. 32GB of RAM in my NUC is nice :-)

Seems that graphics drivers were the origin of most of my issues. For some reason the i915 drivers don't work with DisplayPort but are fine with HDMI, at least in Ubuntu 15.10 for my NUC6i5SYK. This resolved the display sleep issues and the lack of audio. Bluetooth support wasn't a driver issue, but rather I had to unpair and repair the keyboard. The trick was to use the same Bluetooth keys for both Windows and Linux (unpair both, set them up as new devices in one OS and mirror the generated keys in the other OS). The trackpad will randomly disconnect in Linux periodically, perhaps once every few days.

The lack of Bluetooth keyboard support in the BIOS is annoying. As I mentioned elsewhere, Apple has been doing this since 2007/2008. Shouldn't be difficult to implement and the Intel Compute Stick already has this support. So let's get that added soon!

Regarding Linux support: I agree with the sentiments expressed by many others: If Intel markets Linux support on the NUC product pages, claiming Ubuntu/Mint/etc. aren't supported here in the support forum is poor form. Either remove the Linux support from the marketing materials, or actually provide support here. Otherwise it's extremely misleading to customers and leads to poor customer satisfaction.

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Beginner
36 Views

I've been a big fan of the NUC and I've owned several of them. Unfortunately, I'm another victim of this model. I bought my NUC6I5SYK from Newegg. I'm now in the process of sending back my 3rd unit. I'm not sure if I should risk a 4th? The first two simply stopped working. They wouldn't turn on after less than a day of use. My 3rd one worked for a few weeks, then would crash immediately after booting. After wasting an entire week troubleshooting, I finally figured out it was the 540 integrated graphics. The moment I would install drivers that would "activate" the 540 graphics, it would crash. (If I didn't install the graphics drivers, it was fine, but then I didn't have sound either).

I guess it sounds like there are some satisfied customers out there, but I've never had to send back THREE units in a row of the same device.

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Beginner
36 Views

Why is such a product on the market if there are so many faulty ones.

I am going to contact the store where i bought it from to ask if i can return it.

Planning to use it for running my home automation software on it, that controls my house. (Bought this NUC because it should be less power hungry compared to most bigger systems'

Can't have this , breaking down NUC every once in a while , then everything would stop , even the wall power boxes since they are all controlled.

I see myself returning those boxes by mail again and again and reinstalling them every time, except for the shipping costs it is going to cost allot of time and a none controlled home.

The above posts do not advertise a good product if you ask me.

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Beginner
36 Views

Not just here, but ive seen many negative reviews about the Skylake NUCs dying within a couple of hours of use.

Hardforum, SFF Forums, everywhere.

Like on Amazon:

http://www.amazon.com/Intel-NUC6i5SYH-BOXNUC6I5SYH-Silver-Black/product-reviews/B018Q0GN60/ref=cm_cr... Amazon.com: Customer Reviews: Intel NUC Kit NUC6i5SYH BOXNUC6I5SYH Silver/Black

Compare this to the NUC5i5, which is quite great.

http://www.amazon.com/Intel-NUC5i5RYH-Processor-2-5-Inch-Support/dp/B00SD9IS1S/ref=sr_1_1?ie=UTF8&qi... customerReviews http://www.amazon.com/Intel-NUC5i5RYH-Processor-2-5-Inch-Support/dp/B00SD9IS1S/ref=sr_1_1?ie=UTF8&qi... customerReviews

I really want that box Intel, but i'm not buying it until it won't die after a few restarts.

Now where is that BIOS update that fixes the memory problems? (memory issues seem to be mainly responsible for the dead of the Skylake NUCs)

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Beginner
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Yes that is actually the nuc or 1 of the models i have been looking into at first.

Seemed to do his job without much problems, then i thought well, this nuc with the skylake cpu is even less energy consuming and has wifi AC on board etc etc.

I'd better did some homework about it because this is a terrible machine , the amount of problems i find every time when i look a bit deeper into it giving me the chills.

Already send a mail to the vendor with the story i have had the last 2 days , and a link to these forums , with the explanation that i do not want to return the nuc every time because its broken.

I hope they want to take it in and give me the full refund, actually i am going to buy all the hardware for a fullsize computer then and take my losses with the energy consumption, still looking into cpu with a limited TDP but still this sucks.

I can't take or want this risk of dying by a little mistake or unknown source.

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Beginner
36 Views

Upgraded from a D54250WYK to a 6i5SYK because the WYK didn't support UHD 60hz (using Club3D's mini DP to HDMI 2 cable) and I must say I'm pretty disappointed in the SYK. The WYK worked fine and always booted, even with that converter cable, but the SYK sometimes doesn't even boot properly... screen stays black.

I tried Arch Linux but that was a no go, Kodi kept crashing and sometimes Linux just hung for no reason (GPU issues), those kind of things never happened on the WYK.

After hours of trying I finally gave up and reactivated my Windows 10 Pro license and tried that, but even Windows totally flips, desktop shifts for no reason and makes it unusable (needs forced reboot), crtl+alt+del results in a black screen (needs forced reboot).

I disabled the power saving options for the GPU and screen... which seems to be working for now, but then again rebooting might end up in a black screen again and again.

Other components;

Samsung 120gb EVO 850 M2

2x8GB Kingston HX Impact (HX421S13IBK2/16)

Club3D mini DP to HDMI 2 converter

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Community Manager
36 Views

Can't tell you guys how glad and sad I am to see this. Glad, because I thought I was doing something wrong. Sad, because this was supposed to replace my 3-year old AMD A10 running Plex. While big and a bit long in the tooth, I could come back to that box 2 days or 1 week or 1 month later, and it would be humming along.

I've got Win 10 Home, 64-bit, I started with the NUC6i5SYK, but swapped to the SYH. In either case, I've got a G.SKILL Series 16GB DDR4 2133 pair and a Samsung 950 Pro M.2 256GB.

I think the box was more stable at BIOS 032 and Intel HD Graphics drivers 15.40.13.4331. I'm lucky if this thing boots up without the "new" blue screen sad face emoji from Windows. It generally reboots about 5 times before it "sticks the landing". Then 20 minutes into playing my MKV, the box reboots.

I'm really really disappointed in this, and I have posted my opinion on Newegg.

So, Intel, would you be willing to take my box and try to figure out what you guys have done wrong? I mean, seriously, a 3-year old AMD A10 box is kicking your rear.

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Valued Contributor I
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Dear Intel,

please take our complaints seriously and act accordingly.

By the number of reports on this support site and elsewhere, you can tell the NUC6i5 hardware is definitely flawed.

It is time you assigned a Task Force to this problem and not stop until it is completely addressed and resolved.

If you don't, you'll drown in a sea of returned RMA units. Until then, I suggest you organize a recall action.

Or better yet, come up with a viable solution yourself, and make us regain confidence in your product.

I am sure I am voicing concerns that many share with me.

Regards,

hegenious

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36 Views

Hello:

Intel for sure is aware of the issues you could encounter with the Skylake NUCs, and indeed is currently working on fixes for them.

We are always looking for improvement of the units manufactured for customer's use.

Different threads have solutions or workarounds available, if you have an specific scenario, my recommendation would be to search in our communities site to look for a possible solution on this.

If not available or already noted in a thread, feel free to provide us with your issue in a new thread, we would be more than glad to provide you with assistance on that.

Regards,

Esteban C

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Beginner
36 Views

Please correct me if i am wrong,

But in my opinion these devices should not even have hit the market before more testing.

I actually have never ever experienced in my life that a computer could crash in a bios, just jammed when i switched from page to page.

Then the machines that die suddenly , within hours or weeks and not once but 3 / 4 / 5 times.

This is just unacceptable, customers paid allot of money , since intel has i guess a good name in the world you would think things like this would not happen.

(Boy was i wrong)

I must say, every computer i have owned has a intel cpu and some other parts in them, but never ever in the short computer related life i have experienced this with a computer i have bought. (believe i started with a 386mhz and msdos/windows 3/1 years and years ago when i was 7 or so)

This is also a one time only deal you can imagine, sure there are always lemons in a product but this is a whole tree full of them.

It is a shame because i say so much potential in them , especially the energy consumption.

The size does not even matter at all for me then.

I hope i can return my brand new , 15 hours unused problem with installing any OS nuc to the vendor where i bought it from and buy a real computer.

Even a bit scared of the new skylake range , not sure how this cpu will handle since i experienced this and read all these topics with most of them not bringing good news.

Good luck with the trouble shooting, but i think it is wise to take them all in and do modifications to them that it doesn't happen anymore , if there is such a good solution of course.

This now gives me a bit the feeling that the customers are the beta testers , and have to use forums to find the error's and how to solve this.

Should work out of the box if you ask me.

But then again , i could be wrong about this.

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Beginner
36 Views

Dear EstebanC_Intel,

It seems to me like you and Intel have not yet taken in the gravity of the situation.

It is an understatement to say that it is not very helpful to tell your customers to "search our communities" when you should be fully aware that you have not presented any solution to the freezes and crashes that are making the Skylake NUCs unusable.

See e.g. the thread - if you have a solution to the problems described there then I'm dying to know - as it stands I have had four non-working NUC6i5SYK for five weeks.

If the problems are caused by hardware issues without any viable software workaround, which you must forgive me for suspecting at this stage, then simply tell your customers and have them return the units, instead of keeping them in the dark, waiting for new BIOSes in futility! If you think you have a workaround, then share information and status.

In any case, these problems are not going to go away by themselves, and it is long overdue for Intel to remedy the situation!

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