I just got a NUC Hades Canyon (business edition full system build). DSA ran one time fine out of the box. However after reboot for the last month it hasn't been working. Just get an "Oops" error. Checking the logs, I am on the newewst version: 3.7.08. But an error is thrown:
1/9/2019 10:43:24 AM Error DSARestService.RestHttpListener ProcessRequest () 6 Dispatch failed: 500 Dispatch.V1Dispatch: detect/getproductsanddownloads failed: System.IO.IOException: Access to the cloud file is denied.|||| at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)|| at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)|| at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)|| at DSADownloadCenter.DownloadCenterRecordController.CalculateFileHash(String fileToHashFullPath)|| at DSACore.DownloadFlowController.IsUpdateAlreadyDownloaded(AvailableUpdate update, String downloadDirectory)|| at DSACore.DetectionFlowController.CheckUpdatesDownloadStatus(List`1 availableUpdates, String downloadDirectory)|| at DSARestService.Detect.GetProductsAndDownloads(UserLanguage userLanguage, Session session)|| at DSARestService.Dispatcher.V1Dispatch(ApiMethod method)
1/9/2019 10:43:24 AM Information DSARestService.RestHttpListener SendResponse () Sent 500 Internal server error Internal server error response
I've cleared my cache... uninstalled, rebooted then re-installed, rebooted... tried firefox and chrome both, including a fresh install of the former. Nothing seems to solve it. Logs attached from DSA and from SSU.
Thanks for tip, but doesn't seem germane. I have no browser VPN and tried multiple broswers. Result seems to be in the internal REST web server that returns results to the page (why so complex a setup is beyond me). I have system wide VPNs too (multiple: L2TP via Windows, OpenVPN client), but this happens when none are connected, and when all clients are exited.
I also tried to upgrade from 1803 to 1809 to see if it was not being on the latest windows version which caused the problem. No go: same exact issue now on 1809.
Anyone else having the same issue? Anyone from Intel DSA team on these forums?
Thanks for the replies. The notifications had been going to my Spam. I had originally uninstalled using Windows Add/Remove Programs at all times. I have since now:
1) Run the uninstaller you provided on my system with it already removed. Installed. Same error.
2) Ran the uninstaller again, now that the app is installed (and not working). Re-installed. Same error.
Do I need to reboot between uninstall and install? Any logs I can provide to help?
Unfortunately, tried the new version and same exact problem. Logs attached.
Tried in Chrome, Firefox, Edge... Same issue everywhere.
The error, if you look at the logs, is your internal web server component throwing a 500 error. I don't think my browser has anything to do with it and instead its something in your internals. Shame I am stuck with this issue after plunking down a lot of money for a brand new system fully built by intel with software pre-installed. My last one, which was done from a kit for half the price, mix and match parts, and my own system builder windows install worked just fine...