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The Driver & Support Assistant has been working well (for the most part) since I got my NUC NUC8i7BEH. I am running Windows 10 Pro, Version 1903 (OS Build 18362.267).
It's been a few weeks since I ran Driver & Support Assistant and now it fails with a Download Write Error. I used the uninstall utility and ran it several times (the log got smaller and smaller until it stabilized - obviously running it once was not sufficient).
I rebooted, reinstalled, rebooted, reran it and still get the Download Write Error on either of the two updates available (one for graphics which will probably fail anyway, as it has for well over a month, and one for audio).
I tried it first with Firefox and then with Edge. Same results. It was working fine but broke somewhere in the last few weeks.
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Check your event log. You have have a disk that is failing.
Doc
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Thanks, Doc. I just downloaded the manufacturer's disk utility onto the very same drive, extracted and installed the utility from that drive, and ran both the SMART status check and a drive health test. Every came through with flying colors. I checked my Event Viewer anyway. I do not have a disk that is failing.
The drive is healthy, works fine, and the only app that is failing is Intel's Driver & Support Assistant.
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Hello Westrock,
Thank you for posting on the Intel® Communities.
I was able to see in some Microsoft* forums that the most common cause of getting a disk write error is having bad sectors on the hard drive. It's also possible that your disk is write-protected and have set specific permissions. But we would like to get more information about the inquiry since you already have checked the status of the drive.
- Just to confirm, this error happens only when you try to update any of the drivers? Does the error occur while running any application?
- Was there any other update performed before the issue started?
- What version of the Intel® DSA do you have installed?
- When uninstalling the Intel® DSA, have you checked that the Intel Computing Improvement Program (ICIP) is uninstalled as well (You can see this application under programs and features)?
- Is the firmware of the drive up to date?
- Please run the Intel® System Support Utility to have the details about the drivers installed: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
- Click the menu where it says summary to change to Detailed View.
- To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.
- Please attach the document to the next post.
- Please provide the Intel® Driver & Support Assistant logs that are most likely located in C:\ProgramData\Intel\DSA
Best Regards,
Abigail G
Intel Customer Support Technician
A Contingent Worker at Intel
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Thanks Abigail and sorry for the delay.
There were many updates applied previously, as I tried to keep the machine current.
The DSA is 19.7.30.2 and I did not previously check the ICIP. I do have that installed - should I uninstall that? It is at 2.4.04669.
The drive appears to be in good working order, passed CHKDSK numerous times, and the firmware is up to date to the best of my knowledge.
Finally, I've attached the results of the SSU. Thanks again.
Ed Figarsky
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Hello Westrock,
Were you able to collect the information requested in my previous post?
Please let me know if the issue has been solved or if you need further assistance and I will be glad to help you.
Best Regards,
Abigail G
Intel Customer Support Technician
A Contingent Worker at Intel
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I don't have the answer, but I have the exact same problem. After scanning my Dell Latitude 7389, DSA says it detects that there are 3 software updates available. When I click on "Update Available" then Download" on any of them, I briefly get a downloading bar in place of the Download button for a fraction of a second, then it changes to "Download Write Error" in red lettering. Then changes back to the Download button. Repeated ad nauseum, same result: Clicked on "Download All" at top of the DSA page, changed browser settings (Chrome 76.0.3809.100 64bit) to DL to a different folders on the same drive, then folders other internal and external drives, stooped to trying IE (11.295.18362.0). Got the same result each time.
The DLs I'm told by your software need updating are the AC 8626 Wireless Adapter Driver, the RST 17.2 User Interface/Driver, and Bluetooth Driver. I cross-checked Device Manager; the drivers installed for each of those three devices are in fact older than the version DSA says are available for download.
I'm running version 19.7.30.2 of DSA. Device Manger says all my storage device drivers are up-to-date.
I've attached a fresh SSU scan and the current DST log.
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Hello GaryJSO,
Thank you for posting on the Intel Communities.
I recommend creating a new thread to isolate your case and system configuration, you can provide the same details that you have provided above and the reports so it will be easier to provide recommendations.
Best Regards,
Abigail G
Intel Customer Support Technician
A Contingent Worker at Intel.
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Hello Westrock,
Thank you for the response and the information provided.
I would like to provide you with the following steps and check if the issue persists:
- Open the task manager by doing right-click on the Windows* taskbar.
- Click on more details to see all the tasks running.
- Look for the Intel® Driver & Support Assistant (Intel® DSA) task and right-click on it.
- Click on End Task.
- Look for the Intel® Driver & Support Assistant (Intel® DSA) application on the Windows* search bar and launch the application and try to install the drivers.
Note: If you try to uninstall the Intel® DSA, I would recommend uninstalling the Intel Computing Improvement Program (ICIP) as well, and check if the issue persists.
Best Regards,
Abigail G
Intel Customer Support Technician
A Contingent Worker at Intel
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Hello Westrock,
Were you able yo check the information provided? Did it fix the issue?
Please let me know if you need further assistance in this matter.
Best Regards,
Abigail G
Intel Customer Support Technician
A Contingent Worker at Intel
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Hello Westrock,
Please contact us if you have any additional questions.
David V
Intel Customer Support Technician
A Contingent Worker at Intel
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