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11316 Discussions

Driver & Support Assistant is erroring even after uninstalling/reinstalling and restarting

BBeid1
Beginner
221 Views

Error message: Sorry, something went wrong while trying to scan.

Tried Methods 1 and 2 without success

 

0 Kudos
3 Replies
Leonardo_C_Intel
Moderator
135 Views

Hello BBeid1

 

Thank you for posting in the Intel Community.

 

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

BBeid1
Beginner
135 Views

It's a Dell Inspiron 7000 series (about 7 years old), but it worked with my old hard drive which died the other day.

It's not Detect, even if it was on the initial try.

Leonardo_C_Intel
Moderator
135 Views

Hello BBeid1

 

Please take in considerations that when Intel® DSA cannot detect your device, it's due to the following reasons:

·       You have an older component.

·       Your component is discontinued or isn't supported.

·       You have a component not produced by Intel.

·       You have a customized driver pre-installed by the computer manufacturer.

·       The component isn't in Intel's database.

 

Since you're using OEM (Original Equipment Manufacturer) devices such as laptops and tablets, contact the system manufacturer for any customized drivers or update tool

 

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

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