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Driver and Support Assistant did not work

intel_dsa.png

There are some errors in DSA's log:

2019/12/11 20:09:33 Information DSARestService.RestHttpListener ProcessRequest () 99 Received GET request for 'L2ludGVsL3YxLjAvZGV0ZWN0L2dldHByb2R1Y3RzYW5kZG93bmxvYWRzP2xhbmd1YWdlPXpoJmNvdW50cnk9Y24manN2ZXI9MTkuOS4zOC4x' from TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NCkgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzc4LjAuMzkwNC4xMDggU2FmYXJpLzUzNy4zNg== 2019/12/11 20:09:33 Error DSARestService.RestHttpListener ProcessRequest () 99 Dispatch failed: 500 Dispatch.V1Dispatch: detect/getproductsanddownloads failed: No internet 2019/12/11 20:09:33 Information DSARestService.RestHttpListener SendResponse () 99 Sent 500 (Internal server error) Internal server error response

I try to update DSA, uninstall(both via normal way and DSA uninstall tool) and reinstall, nothing changes but a few days ago it works well(I update it one time before).

My network is OK because I have a desktop in the same physical network running Win7, DSA works well. And two laptops running different version of Win10(win10 1809 and win10 1909) DSA does not work with the same errors(both MS Edge and Chrome). I also try to disable firewall,

​the problem still persists. The similarity between two laptops are Hyper-V enabled on it, so there is an Hyper-V virtual adapter in system, but I have not use it for almost one year.

The whole DSA log folder has attached, hope it helps.

 

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3 Replies
AlHill
Super User
95 Views

If you are in China, you must wait for a new version of IDSA.

 

Otherwise, review this thread:

https://forums.intel.com/s/question/0D50P00004WyQU0SAN/driver-and-support-assistant-fails-to-install

 

Doc

 

Monique_Intel
Moderator
95 Views

@User15760655787448768473​  This is Monique with Intel Corporation. We released a new IDSA version on December 17. Can you confirm that you are able to use the IDSA application now?

Regards,

Monique with Intel

95 Views

Monique, thank you for informing. After I upgrade IDSA, it works although the connection is very very slow. This cause download interrupt due to the terrible connection quality. However, this is much better than before, IDSA can scan drivers properly. So, I can jump to the driver download page, download and update it manually. That's my experience. Thanks again and wish you have a good day.

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