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11313 Discussions

Driver and Support Assistant fails to install.

JSull16
Beginner
534 Views

Only option given is "... Do you want to remove DSA?" After agreeing program still does not install. Have also used Intel's DSAUninstaller program with no change in results. Control Panel > Programs does not show any version of DSA installed. Any attempt to install always results int the "Do you want to remove DSA" option at the start of installation.

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7 Replies
AlHill
Super User
120 Views

1) clear your browser cache

2) uninstall ALL versions of IDSA

3) run the uninstall cleanup tool

4) reboot

5) install IDSA

 

Doc

 

JSull16
Beginner
120 Views

Doc,

Thank you for your efforts, but after following your steps the results are the same. Step 2 locates nothing DSA to remove. According to Control Panel > Programs there are no versions of IDSA installed.

Again thank you.

 

AlHill
Super User
120 Views

In what country are you located?

What version of Windows 10? 1903? 1909?

What anti-virus do you have? Can you temporarily disable real-time checking?

 

Doc

AlHill
Super User
120 Views

Also, IDSA accesses localhost on posts 28385-28389. It also connects to www.intel.com, downloadcenter.intel.com, and downloadmirror.intel.com, all on port 443 (HTTPS). Make sure you are not blocking any of those ports.

 

Doc

 

JSull16
Beginner
120 Views

Country is US, op sys is Windows 10 Pro Version 1909 Build 18363.476, antivirus is Windows Security and Malewarebytes Pro

AlHill
Super User
120 Views

Are you using WIndows firewall or another?

Tell me that both WD and MBAM are NOT running concurrently.

 

Doc

 

JSull16
Beginner
120 Views

Using regedit and following DSAuninstaller step by step, found that the registry entry "LOCALMACHINE\Software|Intel\SUR\Installers\QUEENCREEK" was being reported as deleted, when in fact it was not. Manually deleted the registry entry, restarted computer and everything works as advertised.

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