Driver assistant fails to install a driver

[Aamos1]

Hi

I see the following listed in the support assistant: Intel® Ethernet (LAN) Network Connection Driver for Windows® 10 & Windows 11* for Intel® NUC8i7HVK &...

It's in "install" mode but when clicking it, it tries something but fails so when it refreshes the window, the item is still there.

I also see the following alert, not sure what it wants me to do with it: This system is incompatible with Intel® Arc™ graphics.

Attached my system report.

[LeonWaksman]

I've confirmed your observation here.

Leon

[Aamos1]

Thanks a lot.

The other thread was marked as solved even though it's not (you pointed it out as well in the other thread) so I will leave this one open just in case until someone from support will see it and give further instructions.

I prefer not to hide things as a solution

Thanks!

[Aamos1]

Any update on this one?

Thanks

[LeonWaksman]

No update, as far I know.

Leon

[DeividA_Intel]

Hello Aamos1, 

Thank you for posting on the Intel® communities. I understand you are having issues with your Intel® NUC Kit NUC8i7HVK.

We were running some corrections to the Intel® Driver & Support Assistant (Intel® DSA). Can you uninstall the tool, reinstall it, and run the scan one more time?

• Uninstaller: https://downloadcenter.intel.com/download/29923/Intel-Driver-Support-Assistant-Uninstaller?v=t
• Tool: https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html

Please let me know if the issue persists

Regards,  

Deivid A. 

Intel Customer Support Technician 

[Aamos1]

Hi Deivid, 

Actually it was enough to re-scan how it is now and it shows my machine is up to date so thanks a lot

[DeividA_Intel]

Hello Aamos1, 

I do appreciate your confirmation and I am glad to know that the tool is working properly. I will proceed to close this thread but you can open a new one in case you need further assistance.

Regards,  

Deivid A. 

Intel Customer Support Technician 

[SandS]

Hi

I am also having problems trying to update this driver on my NUC8i7HVK. I uninstalled the DSA and then reinstalled it. I restarted my NUC and ran the DSA again. It still just goes straight back into a rescan and shows me the driver ( Intel® Ethernet (LAN) Network Connection Driver for Windows® 10 & Windows 11) is ready to install.

So the DSA tool is not working correctly for me

Cheers