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Driver support assist Sorry, something went wrong while trying to scan.

c1
Beginner
1,011 Views

DSA gives the following message when i scan 

Sorry, something went wrong while trying to scan.

i am running windows 10 home upgraded from windows 7

BUILD 21H1


Processor Intel(R) Core(TM) i5-2540M CPU @ 2.60GHz 2.60 GHz
Installed RAM 6.00 GB (5.90 GB usable)

System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

 






 

 

 

Labels (1)
0 Kudos
10 Replies
AlHill
Super User
1,000 Views

Use Firefox, Chrome, or Edge only.

Clear the browser cache.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

c1
Beginner
995 Views

Thanks for the prompt response

Tried this plus install and uninstall makes no differance 

 

AlHill
Super User
992 Views

What anti-virus are you running?  If not Windows Defender, try it with Windows Defender.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

c1
Beginner
971 Views

am running mcafee turned it off and used defender no differance

AlHill
Super User
965 Views

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

c1
Beginner
957 Views

Thanks stupid question do you want the third party logs as well

c1
Beginner
928 Views

Find attached intel ssu report

Alberto_R_Intel
Moderator
916 Views

c1, Thank you for posting in the Intel® Communities Support.

 

For this scenario, we recommend scanning with different browsers. The ones that are supported by Intel® DSA are: Chrome, Firefox and Edge. 

 

Then you can also try to clear the browser cache and then rescan the Intel® DSA tool again.

 

Also, click “Refresh Results” on the menu on the left-hand side of the Intel® DSA scan page (this acts as a complete “start over” for the service). Reboot the system. (in case the “Refresh page” isn’t enough of a “start over”)

 

If the problem persists, run the Intel® Driver & Support Assistant Uninstaller version 22.5.33.3:

https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.ht...

 

Restart and install the latest Intel® Driver & Support Assistant tool version 22.5.34.2:

https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html?wapkw=int...

 

In the following link you will find additional details about this topic:

https://www.intel.com/content/www/us/en/support/articles/000026895/software/software-applications.ht...

 

If the issue remains, please provide the latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log

 

The latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

Note: Uncheck "Hide System Files" to see the AppData folder.

Show hidden files

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

 

Just in case, in the link below you will find the instructions on how to gather those folders:

https://www.intel.com/content/www/us/en/support/articles/000089850/software/software-applications.ht...

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

c1
Beginner
898 Views

All seems to be working now

Thanks for the help

Alberto_R_Intel
Moderator
865 Views

c1, You are very welcome, thank you very much for sharing those results.


Perfect, it is great to hear that everything is working fine now in regards to the Intel® Driver & Support Assistant.


Any other inquiries, do not hesitate to contact usgain.


Regards,

Albert R.


Intel Customer Support Technician


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