Driver support assist Sorry, something went wrong while trying to scan.

[c1]

DSA gives the following message when i scan 

Sorry, something went wrong while trying to scan.

i am running windows 10 home upgraded from windows 7

BUILD 21H1

Processor Intel(R) Core(TM) i5-2540M CPU @ 2.60GHz 2.60 GHz
Installed RAM 6.00 GB (5.90 GB usable)

System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

[AlHill]

Use Firefox, Chrome, or Edge only.

Clear the browser cache.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[c1]

Thanks for the prompt response

Tried this plus install and uninstall makes no differance 

[AlHill]

What anti-virus are you running?  If not Windows Defender, try it with Windows Defender.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[c1]

am running mcafee turned it off and used defender no differance

[AlHill]

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[c1]

Thanks stupid question do you want the third party logs as well

[c1]

Find attached intel ssu report

[Alberto_R_Intel]

c1, Thank you for posting in the Intel® Communities Support.

For this scenario, we recommend scanning with different browsers. The ones that are supported by Intel® DSA are: Chrome, Firefox and Edge. 

Then you can also try to clear the browser cache and then rescan the Intel® DSA tool again.

Also, click “Refresh Results” on the menu on the left-hand side of the Intel® DSA scan page (this acts as a complete “start over” for the service). Reboot the system. (in case the “Refresh page” isn’t enough of a “start over”)

If the problem persists, run the Intel® Driver & Support Assistant Uninstaller version 22.5.33.3:

https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.html?v=t

Restart and install the latest Intel® Driver & Support Assistant tool version 22.5.34.2:

https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html?wapkw=intel%20driver%20support%20assistant%20intel%20dsa

In the following link you will find additional details about this topic:

https://www.intel.com/content/www/us/en/support/articles/000026895/software/software-applications.html

If the issue remains, please provide the latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log

The latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

Note: Uncheck "Hide System Files" to see the AppData folder.

Show hidden files

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Just in case, in the link below you will find the instructions on how to gather those folders:

https://www.intel.com/content/www/us/en/support/articles/000089850/software/software-applications.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[c1]

All seems to be working now

Thanks for the help

[Alberto_R_Intel]

c1, You are very welcome, thank you very much for sharing those results.

Perfect, it is great to hear that everything is working fine now in regards to the Intel® Driver & Support Assistant.

Any other inquiries, do not hesitate to contact usgain.

Regards,

Albert R.

Intel Customer Support Technician