Driver update installation failure

[ddm]

Hi

Intel® Driver & Support Assistant

detect 2 available updates

download is ok

installation of both fails (print screen below)

any advice?

Thanks

D

[AlHill]

What is the model number of your NUC?

What version of windows 10 are you running? 1903?

Doc

[LeonWaksman]

1. You may clear browser cache and update the DSA with the latest version 19.8.34.6 https://www.intel.com/content/www/us/en/support/detect.html . However there are some drivers that the Intel DSA is not supporting. So, I suggest that you should updated the two problematic drivers manually (I'm assuming that you have NUC6i3SYx or NUC6i5SYx model):
2. Download the latest Intel Management Engine Consumer driver: https://downloadcenter.intel.com/download/28215/Intel-Management-Engine-Consumer-Driver-for-Windows-10-64-bit-for-Intel-NUC?product=89190
3. Download the latest network driver https://downloadcenter.intel.com/download/27919/Intel-Gigabit-Ethernet-Network-Connection-Driver-for-Windows-10-for-NUC6i3SY-NUC6i5SY?product=89190
4. Click on Windows key +x and then on Apps and Futures.
5. From Apps and Futures uninstall both: the Network and Management Engine drivers.
6. Next, manually install previously downloaded drivers.

Leon

[ddm]

Hi Guys

Thanks a lot for your quick reply

@Doc

Hardware is NUC6i5SYx

Windows 10 is 1903

@Leon

Firefox cache has been cleared and DSA uninstalled and re-installed, with no positive effect.

Download and Manual install were successful :-)

Thanks again to both of you for your assistance, much appreciated

D