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CCisz
Beginner
6,467 Views

ESXi install on NUC8i7HNK broken

I've seen this asked here and on Reddit but nothing in the VMWare forums - so please don't point me there but I get an error message when booting to install ESXi 6.7

"Shutting down firmware services...

Using 'simple offset' UEFI RTS mapping policy"

UC8i7HVK version had a BIOS update that fixed but the HNK is still broken. This is a bit ridiculous...

0 Kudos
12 Replies
idata
Community Manager
1,063 Views

Hello cmciszewski

 

 

Thank you for joining the Intel® community.

 

 

I see that you have inquiries about installing the ESXi 6.7 on the Intel® NUC, allow me to help you.

 

 

Could you let me know the BIOS version that had the fix for the installation? Bear in mind that the BIOS is same for both Intel® NUC Kit NUC8i7HNK and Intel® NUC Kit NUC8i7HVK reference link https://downloadcenter.intel.com/download/28073/BIOS-Update-HNKBLi70-86A-?product=126143 https://downloadcenter.intel.com/download/28073/BIOS-Update-HNKBLi70-86A-?product=126143

 

 

Let me know the hardware configuration that you have on the units?

 

 

Also, have you been able to install ESXi 6.7 on the Intel® NUC Kit NUC8i7HVK?

 

 

Hope his help.

 

 

Regards,

 

Leonardo C.

 

CCisz
Beginner
1,063 Views

Version 47 fixed the issue for those with the HVK version. Default config on the HNK unit with 32 gigs of Crucial RAM and a 1 TB harddrive. I installed the newest BIOS update on the HNK. I do not have the HVK devices, others do but here is what they did to get ESXi to install -

Don't mean to post on an old thread, but I thought I'd list down my experience. I've met with success.

I've just finished setting up my NUC8I7HVK and am booting up my first guest Centos Image. I too had problems where the install stopped at "Using 'simple offset' UEFI RTS mapping policy". I decided to upgrade my BIOS firmware and used the 0047 one found on Intel's site.

I went here: https://www.intel.sg/content/www/xa/en/products/boards-kits/nuc/kits/nuc8i7hvk.html https://www.intel.sg/content/www/xa/en/products/boards-kits/nuc/kits/nuc8i7hvk.html then went to Support and Download Software and Drivers found here: https://downloadcenter.intel.com/product/126143 https://downloadcenter.intel.com/product/126143

From there, I downloaded the HN0047.bio file. https://imgur.com/a/bOqwvvn https://imgur.com/a/bOqwvvn

I did the BIOS Update from the Setup Page (Hitting F2 on Booting)

That went off fairly smoothly. Then I proceeded to install VMWare vSphere Hypervisor 6.7 [https://my.vmware.com/en/web/vmware/evalcenter?p=free-esxi6 https://my.vmware.com/en/web/vmware/evalcenter?p=free-esxi6]

I was doing all my research and prep on my Mac OSX Laptop, so I used Unetbootin [https://unetbootin.github.io/ https://unetbootin.github.io/] to create my bootable USB

I then booted the NUC with that image and the installation went off without a hitch.

I had an issue where my ne1000 NIC wasn't responding, but when I set that to "Autonegotiate" it was detected and now both NICs are working just fine.

Here's a screenshot of my dashboard [https://imgur.com/a/nFkKAU2 https://imgur.com/a/nFkKAU2]

Just posting this here in case someone finds it helpful.

idata
Community Manager
1,063 Views

Hello cmciszewski

 

 

Thank you for the information.

 

 

Allow me to share with you that currently, Intel does not support VMware on these models, however, we are going to do some research and get back to you. There may be a slight delay in response.

 

 

Hope this help.

 

 

Best Regards,

 

Leonardo C.

 

sabt
Beginner
1,063 Views

Hello I have same problem with my

/message/563747# 563747 NUC8i7HNK /I7 / 32GOmemoire / 1to

But for the installation Linux CENTOS

I boot on the usbkey installation and just after the kernel is loadded

`

i have similar message +UEFI (Using 'simple offset' UEFI RTS mapping policy")

My version bios is 49 last version

have you one correctif action for this problem ?

thanks

idata
Community Manager
1,063 Views

Hello cmciszewski and dokkie06

 

 

Thank you for joining the Intel® community

 

 

We are investigating the case; I would like to know what is the version/build/etc. of the OS they are using on the Intel® NUCs?

 

 

Thank you.

 

 

Regards,

 

Leonardo C.

 

sabt
Beginner
1,063 Views

nuc /thread/128572?sr=inbox&ru=513245 NUC8i7HNK bios version : 49

32GO memoire 1T SSD

centos 7.3 installation usbkey UEFI

i have try with ESXI 6.7 same problem

i have try with cantos 6 same problem

ASun9
Novice
1,063 Views

I have exactly the same issue with the same error message.

I have ordered 2 Intel NUC8i7HNK models 2 weeks ago, have updated the BIOS to the latest version v49 and tried to install ESXi 6.5 and 6.7 on them, neither worked. I used the ISO image downloaded directly from VMware, and used Rufus 2.18 to create the boot USB. With ESXi 6.7, after the image loading screen, I got the same error message: "Shutting down firmware services...Using 'simple offset' UEFI RTS mapping policy", then nothing; with ESXi 6.5, there was even no image loading screen, after chosen boot from USB, the NUC would just reboot itself.

People from Raddit are saying that they have successfully installed ESXi 6.7 on the HVK model, but I did not have the chance to test it myself, I have spent AUD4000 on the 2 HNK models (each with 32GB RAM and 1TB M.2 SSD) and now just leave them there for nothing... It is really weird because the BIOS is exactly the same on both HNK and HVK model, it should work on either one as well. However, it is not the case...

More details of other people's complains from Raddit:

https://www.reddit.com/r/intelnuc/comments/8iofop/gold_to_anyone_who_figures_out_how_to_install/ https://www.reddit.com/r/intelnuc/comments/8iofop/gold_to_anyone_who_figures_out_how_to_install/

Please, dear Intel developers, we need a new version of BIOS to install ESXi on the HNK model. Or if not needed, please let us know how to make it work...

Many thanks!!!

idata
Community Manager
1,063 Views

Hello AragornSun and cmciszewski

 

 

Thank you for joining the Intel® community.

 

 

Let me know what is the version/build/etc. of the OS they are using on the Intel® NUC?

 

 

dokkie06 thank you for the information.

 

 

Regards,

 

Leonardo C.

 

ASun9
Novice
1,063 Views

Hi Leonardo,

I believe I have included all the info from my last reply.

ESXi 6.7 is the hypervisor appliance and the operating system I am trying to install on the HNK NUC, this is the first step when you build a home lab, which means I am currently having no OS on the NUC. Sure I could use Hyper-V and I have already tested it for both standalone Hyper-V server 2016 as well as Hyper-V on Windows Server 2016, both worked perfectly. However, at this stage I would like to build VMware ESXi lab instead of Hyper-V.

Could you please forward this issue to your DevOps or any testing department so that they would know what happened? As I mentioned before, people have successfully built ESXi 6.7 on the HVK model using the same BIOS v49, it's only the HNK model that has this issue at the moment.

Many thanks.

idata
Community Manager
1,063 Views

Hello AragornSun

 

 

Thank you for the information about the testing that you have performed, allow us to investigate the case, I will be updating the thread when news becomes available.

 

 

Best Regards,

 

Leonardo C.

 

Ronny_G_Intel
Moderator
1,063 Views

Hello everyone,

I work for Intel Customer Support and I have been monitoring this community conversation as well as this one: which happens to be the same topic. How about we lock this one up and consolidate on the previous one? I am going to work/duplicate the issue that you are reporting on NUC8I7HNK but please keep in mind that ESXi* is not officially validated and therefore not supported.

Thanks,

Ronny G

Ronny_G_Intel
Moderator
1,063 Views

Locking up this community thread, please refer to /thread/127168 Installing ESXi on NUC8I7HNK - failing

Thanks,

Ronny G

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