Error: 0x10A 266 Error while getting the PD firmware version

[ALand]

Hello, I am trying to update the firmware on my Skull Canyon NUC to use a Sonnet Breakaway Box eGPU.

I am running Windows 10 64bit

Latest System BIOS on NUC BIOS Version/Date Intel Corp. KYSKLi70.86A.0055.2018.0516.1629, 5/16/2018

Thunderbolt software 17.2.71.250

Thunderbolt generation Thunderbolt 3 (1575)

NVM Firmware version 18.05

I am trying to update to the latest NVM Firmware -- version 27 fails, as does version 25.

It gives error: "Error: 0x10A 266 Error while getting the PD firmware version"

The Sonnet Breakaway Box eGPU is always attached when running the Thunderbolt 3 Firmware Update.

Thanks!

[idata]

Hello hornedfrog,

Thanks for submitting this question on our Intel Communities. In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Please let me know the download link of the firmware update you are trying to install. To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box. Regards,Fred D.

[ALand]

Thank you, I got it working. Perhaps I was interacting with the Tbolt tray icon as it mentions not do do?

[idata]

Hello hornedfrog,

How did you fix the issue? How is the eGPU working with the Intel® NUC Kit NUC6i7KYK? Is this the one you have? https://www.sonnettech.com/product/egfx-breakaway-box.html https://www.sonnettech.com/product/egfx-breakaway-box.html Regards,Fred D.

[ALand]

Hi

I followed the directions carefully and did not interact with the system tray icon for Thunderbolt which I had clicked on to check for drive and firmware versions.

I first updated the Thunderbolt software and it saw the box but my NVM Firmware version 18.05 did not disconnect. After 5 tries I did a fresh reboot and the updater worked now at NVM Firmware version 27.

Yes, I have this box: https://www.sonnettech.com/product/egfx-breakaway-box.html https://www.sonnettech.com/product/egfx-breakaway-box.html

I really like to box and the GFX speed upgrade, it is quiet and fast. It now disconnects properly too and I can use the Iris Pro 580 instantly when I move the NUC.

Thanks,

Allan

[idata]

Hello hornedfrog,

Thanks for the additional details you are providing to us. I hope this information helps other Community peers. Regards,Fred D.