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I have a NUC 11 TNH i5000
System Model NUC11TNHi5
Windows 11 identifies it as:
11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
BIOS TNTGL357.0062.2021.1203.1108
64.0 GB (63.6 GB usable)
The problematic driver loading is for its:
Intel(R) Ethernet Controller (3) I225-LM
Presently running driver version: 1.0.2.6
C:\WINDOWS\system32\e2f68.din
C:\WINDOWS\system32\DRIVERS\e2f68.sys
(Are these really 32-bit? This seems surprising.)
The Intel® Driver & Support Assistant (Intel® DSA) providing no response or change in status upon repeated attempts, I downloaded the driver installer and ran it directly.
The response was: “No Intel Network Connections Found on this computer. No Drivers were installed.”
I also downloaded LAN-Win10_Win11-1.0.2.14 which contains “e2f” files and offered them via the Device Manager. The Device Manager response was “The best drivers for your device are already installed”.
I presume that the upshifting value from 1.0.2.6 to 1.0.2.14 is minor, but still...
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I have found that you don't need an EXE file. Do the following:
- Open Device Manager.
- Right-click on the entry for the LAN controller and select Uninstall Device.
- In the dialog displayed, select (checkmark) Attempt to remove the driver for this device and then select Uninstall.
- Exit Device Manager.
- Right-click on the INF file, select Show more options and then select Install.
There will be no feedback; it will simply install and initialize the driver.
Hope this helps,
...S
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Hello Garitaar,
Thank you for posting in Intel Ethernet Communities.
We are sorry to hear about this problem that you encountered. For better assistance and faster responses, we will move the thread to the designated team. Please wait for their response within 3 business days.
Thank you and have a nice day.
Best regards,
Achilles M.
Intel Customer Support
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Garitaar, Thank you for posting in the Intel® Communities Support.
In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:
Is this a new Intel® NUC?
When did you purchase it?
Is there any particular reason why you needed to update the ethernet driver?
Were you able to successfully update the driver before on this same machine?
Did you make any recent hardware/software changes besides the driver update that might cause this issue?
Does the problem happen at home or in the work environment?
Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":
Any questions, please let me know.
Regards,
Albert R.
Intel Customer Support Technician
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Hello Albert
I have a NUC 11 TNH i5000
System Model NUC11TNHi5
Windows 11 identifies it as:
11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
BIOS TNTGL357.0062.2021.1203.1108
64.0 GB (63.6 GB usable)
It was new a little over one year ago. It has had all the firmware updates during the past year.
The problematic driver loading is for its:
Intel(R) Ethernet Controller (3) I225-LM
Presently running driver version: 1.0.2.6
C:\WINDOWS\system32\e2f68.din
C:\WINDOWS\system32\DRIVERS\e2f68.sys
(Are these really 32-bit? This seems surprising.)
The Intel® Driver & Support Assistant (Intel® DSA) provided no response or change in status upon repeated attempts, I downloaded the driver installer and ran it directly.
The response was: “No Intel Network Connections Found on this computer. No Drivers were installed.”
I also downloaded LAN-Win10_Win11-1.0.2.14 which contains “e2f” files and offered them via the Device Manager. The Device Manager response was “The best drivers for your device are already installed”.
I presume that the upshifting value from 1.0.2.6 to 1.0.2.14 is minor, but still...
By the way, others are report the same LAN driver update problem. This is not a user error.
Please open a trouble ticket so that the engineers can engage it.
Thank you.
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Hello Garitaar, Thank you very much for providing that information.
The driver tested and validated by Intel® for your Intel® NUC 11 Pro Kit NUC11TNHi5 is version 1.0.2.14:
And the latest BIOS version is 0062:
https://www.intel.com/content/www/us/en/download/19698/bios-update-tntgl357.html?wapkw=nuc11tnhi5
Since you already installed both of them and the problem persists, we will do further research on this matter. For us to be able to do that, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":
Regards,
Albert R.
Intel Customer Support Technician
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Hello Albert
You mentioned "Since you already installed both of them and the problem persists..."
So, you misunderstood the problem.
The LAN driver 1.0.2.14 does not install.
I am therefore still running 1.0.2.06.
The 2018 software you refer to as SSU does not list Windows 11. I will not load it. If there is some specific information that you need, tell me and I will provide it.
Please escalate this along with my complete initial description in a trouble ticket. This is not a user error, and it needs to be escalated so that the engineers become aware that the LAN Driver 1.0.2.14 does not load.
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The same question. can't install by Intel® Driver & Support Assistant. download the drive and install by manual still nor work. the LAN drive still 1.0.2.6, details of NUC info as follows,
Detailed Report
Last scan: 2022/2/19 20:05
计算机 (Computer)
| Intel® Client Systems NUC | |
|---|---|
| 系统制造商 (System Manufacturer) | Intel® Client Systems |
| 系统型号 (System Model) | NUC11PHi7 |
| 系统类型 (System Type) | 台式机 (Desktop) |
| 主板制造商 (Motherboard Manufacturer) | Intel Corporation |
| 主板产品 (Motherboard Product) | NUC11PHBi7 |
| 版本 (Version) | M26151-402 |
| BIOS 版本 (BIOS Version) | PHTGL579.0065.2021.1014.1705 |
| 日期 (Date) | 2021/10/14 |
| SMBIOS 版本 (SMBIOS Version) | 3.3 |
| 安全启动 (Secure Boot) | 亮着 (On) |
操作系统 (Operating System)
| Microsoft Windows 11 专业版 (64 位) | |
|---|---|
| Release | 2009 |
| Version | 21H2 |
| 操作系统版本 (OS Build) | 10.0.22000 |
| 版本分支 (Build Branch) | co_release |
| Locale | 中文(简体，中国) |
| Windows 目录 (Windows Directory) | C:\WINDOWS |
| 系统目录 (System Directory) | C:\WINDOWS\system32 |
| .NET 框架版本 (.NET Framework Versions) | 2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 3.5.30729.5003, 4.0.0.0, 4.8.04161 |
| 安装的互联网浏览器 (Installed Internet Browsers) | Internet Explorer 11.1.22000.0, Microsoft Edge |
处理器 (Processor)
| 11th Gen Intel® Core™ i7-1165G7 @ 2.80GHz | |
|---|---|
| 设备详细信息 (Device Details) | |
| Manufacturer | GenuineIntel |
| 说明 (Description) | Intel64 Family 6 Model 140 Stepping 1 |
| 架构 (Architecture) | x64 |
| 内核数 (# of Cores) | 4 |
| 线程数 (# of Threads) | 8 |
| 处理器基本频率 (Processor Base Frequency) | 2803 MHz |
| 当前电压 (Current Voltage) | 8. |
| 二级高速缓存 (Level 2 Cache) | 5120 Kb |
| 三级高速缓存 (Level 3 Cache) | 12288 Kb |
| 处理器 ID (Processor Id) | 0x806C1 |
| 可用性 (Availability) | 全功率运行 (Running at full power) |
显卡 (Graphics)
| Intel® Iris® Xe Graphics | |
|---|---|
| 设备详细信息 (Device Details) | |
| 适配器兼容性 (Adapter Compatibility) | Intel Corporation |
| 视频处理器 (Video Processor) | Intel® Iris® Xe Graphics Family |
| 解决方案 (Resolution) | 3840 x 2160 |
| 每个像素的位数 (Bits Per Pixel) | 32 |
| 颜色数量 (Number of Colors) | 4294967296 |
| 刷新率 - 当前 (Refresh Rate - Current) | 60 Hz |
| 刷新率 - 最大 (Refresh Rate - Maximum) | 0 Hz |
| 提供商 (Provider) | Intel Corporation |
| 版本 (Version) | 27.20.100.8935 |
| 日期 (Date) | 2020/10/28 |
| 适配器 DAC 类型 (Adapter DAC Type) | Internal |
| 适配器 RAM (Adapter RAM) | 1.00 GB |
| 可用性 (Availability) | 全功率运行 (Running at full power) |
| 状态 (Status) | 此设备工作正常。 (This device is working properly.) |
| 位置 (Location) | PCI bus 0, device 2, function 0 |
| 设备 ID (Device Id) | PCI\VEN_8086&DEV_9A49&SUBSYS_20908086&REV_01\3&11583659&0&10 |
| NVIDIA GeForce RTX 2060 | |
| 设备详细信息 (Device Details) | |
| 适配器兼容性 (Adapter Compatibility) | NVIDIA |
| 视频处理器 (Video Processor) | NVIDIA GeForce RTX 2060 |
| 解决方案 (Resolution) | 3840 x 2160 |
| 每个像素的位数 (Bits Per Pixel) | 32 |
| 颜色数量 (Number of Colors) | 4294967296 |
| 刷新率 - 当前 (Refresh Rate - Current) | 59 Hz |
| 刷新率 - 最大 (Refresh Rate - Maximum) | 60 Hz |
| 刷新率 - 最小 (Refresh Rate - Minimum) | 23 Hz |
| 提供商 (Provider) | NVIDIA |
| 版本 (Version) | 30.0.15.1179 |
| 日期 (Date) | 2022/2/10 |
| 适配器 DAC 类型 (Adapter DAC Type) | Integrated RAMDAC |
| 适配器 RAM (Adapter RAM) | 4.00 GB |
| 可用性 (Availability) | 全功率运行 (Running at full power) |
| 状态 (Status) | 此设备工作正常。 (This device is working properly.) |
| 位置 (Location) | PCI bus 1, device 0, function 0 |
| 设备 ID (Device Id) | PCI\VEN_10DE&DEV_1F15&SUBSYS_20908086&REV_A1\4&2498E50C&0&0030 |
音频 (Audio)
| NVIDIA High Definition Audio | |
|---|---|
| 设备详细信息 (Device Details) | |
| 提供商 (Provider) | NVIDIA Corporation |
| 名称 (Name) | nvhda64v.sys |
| 版本 (Version) | 1.3.39.3 |
| 日期 (Date) | 2022/1/2 |
| 设备 ID (Device Id) | HDAUDIO\FUNC_01&VEN_10DE&DEV_0093&SUBSYS_80862090&REV_1001\5&DD8D092&0&0001 |
| Realtek High Definition Audio | |
| 设备详细信息 (Device Details) | |
| 提供商 (Provider) | Realtek Semiconductor Corp. |
| 名称 (Name) | RTKVHD64.sys |
| 版本 (Version) | 6.0.9175.1 |
| 日期 (Date) | 2021/5/25 |
| 设备 ID (Device Id) | HDAUDIO\FUNC_01&VEN_10EC&DEV_0700&SUBSYS_80862090&REV_1000\4&28A98419&0&0001 |
| NVIDIA Virtual Audio Device (Wave Extensible) (WDM) | |
| 设备详细信息 (Device Details) | |
| 提供商 (Provider) | NVIDIA |
| 名称 (Name) | nvvad64v.sys |
| 版本 (Version) | 4.39.0.0 |
| 日期 (Date) | 2021/9/13 |
| 设备 ID (Device Id) | ROOT\UNNAMED_DEVICE\0000 |
联网和 I/O (Networking and I/O)
| Netease UU TAP-Win32 Adapter V9.21 | |
|---|---|
| 设备详细信息 (Device Details) | |
| Manufacturer | Netease UU V9.21 |
| 可用性 (Availability) | 全功率运行 (Running at full power) |
| 状态 (Status) | 此设备工作正常。 (This device is working properly.) |
| 已安装 (Installed) | True |
| MAC 地址 (MAC Address) | 00:FF:AD:49:3C:04 |
| 服务名称 (Service Name) | Netease_UU_TAP_0921 |
| 提供商 (Provider) | Netease UU V9.21 |
| 版本 (Version) | 9.0.0.21 |
| 日期 (Date) | 2014/1/4 |
| 设备 ID (Device Id) | ROOT\NET\0000 |
| Intel® Wi-Fi 6 AX201 160MHz | |
| 设备详细信息 (Device Details) | |
| Manufacturer | Intel Corporation |
| 可用性 (Availability) | 全功率运行 (Running at full power) |
| 状态 (Status) | 此设备工作正常。 (This device is working properly.) |
| 已安装 (Installed) | True |
| MAC 地址 (MAC Address) | A4:6B:B6:5F:0B:86 |
| 服务名称 (Service Name) | Netwtw10 |
| 提供商 (Provider) | Intel |
| 版本 (Version) | 22.70.0.6 |
| 日期 (Date) | 2021/6/29 |
| 设备 ID (Device Id) | PCI\VEN_8086&DEV_A0F0&SUBSYS_00748086&REV_20\3&11583659&0&A3 |
| 修订版 (Revision) | 20 |
| Intel® Ethernet Controller (3) I225-LM | |
| 设备详细信息 (Device Details) | |
| Manufacturer | Intel |
| 可用性 (Availability) | 全功率运行 (Running at full power) |
| 状态 (Status) | 此设备工作正常。 (This device is working properly.) |
| 已安装 (Installed) | True |
| MAC 地址 (MAC Address) | 54:B2:03:9F:20:C5 |
| 服务名称 (Service Name) | e2fexpress |
| 提供商 (Provider) | Intel |
| 版本 (Version) | 1.0.2.6 |
| 日期 (Date) | 2020/9/22 |
| 设备 ID (Device Id) | PCI\VEN_8086&DEV_15F2&SUBSYS_20908086&REV_03\54B203FFFF9F20C500 |
| 修订版 (Revision) | 03 |
| Xbox Wireless Adapter for Windows | |
| 设备详细信息 (Device Details) | |
| Manufacturer | Microsoft Corporation |
| 可用性 (Availability) | 全功率运行 (Running at full power) |
| 状态 (Status) | 此设备工作正常。 (This device is working properly.) |
| 已安装 (Installed) | True |
| MAC 地址 (MAC Address) | 6C:5D:3A:05:93:F2 |
| 服务名称 (Service Name) | mt7612US |
| 提供商 (Provider) | Xbox |
| 版本 (Version) | 1.0.46.1 |
| 日期 (Date) | 2017/7/11 |
| 设备 ID (Device Id) | USB\VID_045E&PID_02FE\212287 |
| Bluetooth Device (Personal Area Network) | |
| 设备详细信息 (Device Details) | |
| Manufacturer | Microsoft |
| 可用性 (Availability) | 全功率运行 (Running at full power) |
| 状态 (Status) | 此设备工作正常。 (This device is working properly.) |
| 已安装 (Installed) | True |
| MAC 地址 (MAC Address) | A4:6B:B6:5F:0B:8A |
| 服务名称 (Service Name) | BthPan |
| 提供商 (Provider) | Microsoft |
| 版本 (Version) | 10.0.22000.1 |
| 日期 (Date) | 2006/6/21 |
| 设备 ID (Device Id) | BTH\MS_BTHPAN\6&1081E95C&0&2 |
| 雷电技术控制器 1 | |
| 设备详细信息 (Device Details) | |
| 版本 (Version) | 1.41.1193.0 |
| 雷电技术代系 (Thunderbolt™ Generation) | Thunderbolt 4 (9A1B) |
| 端口数量 (Number Of Ports) | 1 |
| NVM 固件版本 (NVM Firmware Version) | 40:0 |
| PCIe 隧道 (Pcie Tunneling) | True |
| 雷电技术控制器 2 | |
| 设备详细信息 (Device Details) | |
| 版本 (Version) | 1.41.1193.0 |
| 雷电技术代系 (Thunderbolt™ Generation) | Thunderbolt 4 (9A1D) |
| 端口数量 (Number Of Ports) | 1 |
| NVM 固件版本 (NVM Firmware Version) | 40:0 |
| PCIe 隧道 (Pcie Tunneling) | True |
Memory
| 32 GB | |
|---|---|
| 设备详细信息 (Device Details) | |
| 物理内存 - 总量 (Physical Memory - Total) | 32 GB |
| 物理内存 - 可用量 (Physical Memory - Available) | 21.46 GB |
| 虚拟内存 - 总量 (Virtual Memory - Total) | 63.72 GB |
| 虚拟内存 - 可用量 (Virtual Memory - Available) | 50.86 GB |
| 页面文件 (Page File) | C:\pagefile.sys |
| 页面文件空间 (Page File Space) | 32.00 GB |
存储 (Storage)
| INTEL SSDPEKNW010T8H | |
|---|---|
| 设备详细信息 (Device Details) | |
| 容量 (Capacity) | 953.86 GB |
| 版本 (Version) | HPS0 |
| 序列号 (Serial Number) | 0000_0000_0100_0000_E4D2_5C5D_51E5_4F01. |
| 分区 (Partitions) | 1 |
| 提供商 (Provider) | Microsoft |
| 版本 (Version) | 10.0.22000.1 |
| 日期 (Date) | 2006/6/21 |
| 设备 ID (Device Id) | SCSI\DISK&VEN_NVME&PROD_INTEL_SSDPEKNW01\5&85505E3&0&000000 |
| 设备路径 (Device Path) | \\.\PHYSICALDRIVE1 |
| 文件系统 (File System) | NTFS |
| 压缩气体 (Compressed) | False |
| 容量 (Capacity) | 953.87 GB |
| 可用空间 (Free Space) | 443.22 GB |
| INTEL SSDPEKKF010T8L | |
| 设备详细信息 (Device Details) | |
| 容量 (Capacity) | 953.86 GB |
| 版本 (Version) | L08P |
| 序列号 (Serial Number) | A58A_4191_25E4_D25C. |
| 分区 (Partitions) | 3 |
| 提供商 (Provider) | Microsoft |
| 版本 (Version) | 10.0.22000.1 |
| 日期 (Date) | 2006/6/21 |
| 设备 ID (Device Id) | SCSI\DISK&VEN_NVME&PROD_INTEL_SSDPEKKF01\5&21AB2A5D&0&000000 |
| 设备路径 (Device Path) | \\.\PHYSICALDRIVE0 |
| C: | |
| 文件系统 (File System) | NTFS |
| 压缩气体 (Compressed) | False |
| 容量 (Capacity) | 953.07 GB |
| 可用空间 (Free Space) | 592.40 GB |
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Hello Garitaar, Thank you very much for your response.
"So, you misunderstood the problem.", I meant to say, since you already tried to install the driver. Let me apologize for that.
"Please escalate this along with the complete initial description in a trouble ticket. This is not a user error, and it needs to be escalated so that the engineers become aware that the LAN Driver 1.0.2.14 does not load". Sure, we will do further research on this matter.
"If there is some specific information that you need, tell me and I will provide it.", Perfect, as soon as I get any updates I will post all the details on this thread.
EGe00, Thank you for posting in the Intel® Communities Support.
Just to let you know, we only provide support in English language.
Please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:
https://communities.intel.com/community/tech
Regards,
Albert R.
Intel Customer Support Technician
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Hello Alberto
Intel chose to provide support via public posts rather than email. Therefore, aggregating the collective information is logical.
Telling everyone to open a separate thread is not only illogical, it also is insulting to Intel customers.
Who the manager of this support board at Intel? We need to talk.
There are many open reports now on this problematic driver. This is not an individual problem for any customer.
Have you filed a customer trouble ticket so that the engineers can resolve the problem?
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same issue here
windows 11
NUC11PHKi7C
can not install The LAN driver 1.0.2.14
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I have found that you don't need an EXE file. Do the following:
- Open Device Manager.
- Right-click on the entry for the LAN controller and select Uninstall Device.
- In the dialog displayed, select (checkmark) Attempt to remove the driver for this device and then select Uninstall.
- Exit Device Manager.
- Right-click on the INF file, select Show more options and then select Install.
There will be no feedback; it will simply install and initialize the driver.
Hope this helps,
...S
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Scott, is right that as a workaround you may install driver without running an EXE installer, but the usual method is using EXE. I think that IDSA needs executable file as well.
Leon
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Hello Leon - thanks for joining in.
Sorry, no, the Device Manager method does not load 1.0.2.14.
There are some misbehaviors with 1.0.2.6 related to allowing the video to power down upon absence of activity, and to then return with the right parameters upon mouse or keyboard activity.
Otherwise, the incremental value from 1.0.2.6 to 1.0.2.14 is likely quite minor; so really, we are all just putting light on a failure somewhere in the process.
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thank you but not working
the dirver version still 1.0.2.6 after install INF file and reboot NUC
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Hello Scott - using the Device Manager did not succeed for me. I tried this after the automated method using the Driver & Support Assistant website failed, and the methods I attempted are listed in the initial post for this thread.
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n_scott_pearson
I accumulated the confidence for your Uninstall Device approach. Your method did succeed, Scott.
This is unambiguously not a satisfactory solution for users who expect the IDSA to succeed as it usually does. Hopefully your solution offers a clue, if they are investing attentiveness in this thread, as to what Intel Driver Support need to do, with lessons learned on how to avoid these situations in the future.
I hope upshifting from version 1.0.2.6 to 1.0.2.14 was worth all this trouble.
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Perhaps I Accepted the Solution too quickly.
I did not expect this - I rebooted and then looked in Device Manager.
Rebooting rolled back to driver 1.0.2.6.
so...
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I followed Scott's instructions to the letter and this worked. Thank you Scott, as for Intel ... <emogi here>
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The problem is still happening for me on an 11TNKi7, even after my previous post.
I followed Scott Pearson's instructions for manually updating the driver. The update worked initially (yesterday I confirmed in device manager the new driver version 1.0.2.14 was installed) and ISDA said I did not need any driver updates, but when I checked today after a reboot, my LAN driver was back to version 1.0.2.6 and ISDA is saying I need to update the LAN driver again.
I ran IDSA and its the same garbage again ... driver downloads, I click Install and nothing.
Intel, you have a total mess on your hands, how about fixing this. Don't you see all the posts from customers. Think of the thousands of customers who don't post and are wasting countless hours trying to sort through why IDSA is not working with this LAN update
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Hello Scott
Ethernet Controller (3) I225-LM apparently finds something peculiar about driver version 1.0.2.14.
I allowed the NUC11TNHi5 to remain online overnight after confirming in Device Manager that it was using version 1.0.2.14. The event viewer indicates:
Device PCI\VEN_8086&DEV_15F2&SUBSYS_30028086&REV_03\54B203FFFFF0A39B00 was configured.
Driver Name: oem31.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Driver Date: 06/15/2021
Driver Version: 1.0.2.14
Driver Provider: Intel
Driver Section: E15F2_3.10.0.1..17763
Driver Rank: 0xFF2000
Matching Device Id: PCI\VEN_8086&DEV_15F2&REV_03
Outranked Drivers: net2ic68.inf:PCI\VEN_8086&DEV_15F2:00FF2001
Device Updated: false
Parent Device: PCI\VEN_8086&DEV_A0B1&SUBSYS_30028086&REV_20\3&11583659&0&E8
In the middle of the night, the event viewer indicates:
Device PCI\VEN_8086&DEV_15F2&SUBSYS_30028086&REV_03\54B203FFFFF0A39B00 was configured.
Driver Name: oem3.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Driver Date: 09/22/2020
Driver Version: 1.0.2.6
Driver Provider: Intel
Driver Section: E15F2_3.10.0.1..17763
Driver Rank: 0xFF0000
Matching Device Id: PCI\VEN_8086&DEV_15F2&SUBSYS_30028086&REV_03
Outranked Drivers: oem31.inf:PCI\VEN_8086&DEV_15F2&REV_03:00FF2000 oem3.inf:PCI\VEN_8086&DEV_15F2&REV_03:00FF2000 net2ic68.inf:PCI\VEN_8086&DEV_15F2:00FF2001
Device Updated: true
Parent Device: PCI\VEN_8086&DEV_A0B1&SUBSYS_30028086&REV_20\3&11583659&0&E8
...and indeed, the Device Manager indicates at this moment the version is 1.0.2.6
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