Ethernet does not work on NUC12WSHi7

[Paz]

Hi,

I'm Running Windows 11 22H2, on my brand new NUC, and the ethernet connection does not work at all. When I connect LAN cable nothing happens, no response from Windows, there are no blinking lights on the connector itself.... 

I check to see that all the drivers are installed correctly. The ethernet controller (3) I225-V is installed, I have installed all the rest also.

In the BIOS the LAN is enabled.

I have double checked the network cable, and when I plug it to a ethernet to USB adaptor, everything works. 

Nothing I tried got it to blink or at least respond in some way.

Suggestions anybody?

Thanks,

Paz

[Steven_Intel]

Hello Paz,

Thank you for posting on the Intel® communities.

I am sorry you are having issues with your Intel NUC. I'll be glad to assist you.

Please perform the following steps and let me know of the outcome:

• Make sure you have the latest BIOS version installed (0086) https://www.intel.com/content/www/us/en/download/739909/bios-update-wsadl357.html
• Install the latest Ethernet driver version 1.1.3.28(https://www.intel.com/content/www/us/en/download/739770/intel-ethernet-lan-network-connection-driver...)
• Make sure there are no pending Windows updates.

If the previous steps did not work, perform a BIOS recovery using the security jumper method. Feel free to check the BIOS Recovery by Security Jumper for all other Aptio® V-based Intel® NUCs step (https://www.intel.com/content/www/us/en/support/articles/000033291/intel-nuc.html)

You can check the security jumper location on the Technical Product Specification page 35 (https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC12WS-TechProdSpec.pdf).

Important: Do not move the jumper with the power on. Always turn off the power and unplug the power cord from the computer before changing a jumper setting. Otherwise, the board could be damaged.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.