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Every shutdown ends with a blue screen

Pontis
Beginner
159 Views

Hi, everybody,
we have a constant problem with our NUC 6i3SYH: for some weeks now, the following blue screen has appeared at the end of the shutdown (see screenshot). Then the NUC switches off. The QR code and the instructions on the blue screen are of no help. The current Windows 10 (64 bit) is running, all drivers were downloaded from the current INTEL support page in 04/2021 and reinstalled. The latest BIOS was installed via update - all in vain. But it always stays with the blue screen during shutdown.

Does anyone have any idea how to get rid of it? We have not noticed any other restrictions or malfunctions. But the blue screen must mean something.

Thank You
Pontis

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1 Reply
AndrewG_Intel
Moderator
134 Views

Hello @Pontis

Thank you for posting on the Intel® communities.


We would like to inform you that due to the Intel® NUC Kit NUC6i3SYH has been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request.


You can verify this product's discontinuance status at the Intel® Product Specifications website > Product Status > "Discontinued".

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.


Best regards,

Andrew G.

Intel Customer Support Technician


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