Intel® NUCs
Support for Intel® NUC products
Announcements
Do you have improvements you would like us to make on this community site? If so, we would love to hear your feedback! Click here for an 8 question survey. Thanks!

11305 Discussions

Every time I move my mouse, there is static noise in my headset.

AMai01
Beginner
285 Views

I'm using a G502 Proteus Spectrum Mouse and a Steel Series Arctis 3 Bluetooth. My headset is plugged in to my NUC6i7KYK. I'm using a headset splitter and plugged it in to the mic and audio ports. Thank You for your help.

0 Kudos
7 Replies
jhold7
Beginner
197 Views

hi

Yes this is a pretty well-known problem there should be multiple threads here in regards to this issue.

 

If I recall correctly it's your sound ship picking up electrical disturbance. I believe a third option is to get a sound card but I could be mistaken. It's not your headphones and it's not your mouse, it's the motherboard

Alberto_R_Intel
Moderator
197 Views

Hello AMai01, Thank you for posting in the Intel® Communities Support.

 

I just wanted to check if the information posted previously was useful for you, if the problem persists and if you need further assistance on this matter?

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

AMai01
Beginner
197 Views

Hello Albert,

I can't really do much with the motherboard on my Intel Nuc, so I just have to get used to it. For the sound card I don't really know how to install one on an intel nuc. Also if I use bluetooth, they static is louder, so I have to unplug my headset to not hear it. Thanks for your assistance.

Alberto_R_Intel
Moderator
197 Views

AMai01, You are very welcome, thank you very much for letting us know that information.

 

I will send you a private message, please verify your inbox.

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
197 Views

AMai01, I just wanted to check if you received my last private message regarding the warranty status of the Intel® NUC and if you need further assistance on this matter.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

AMai01
Beginner
197 Views

Hi Albert,

Yes I saw the message about the warranty. I can’t do anything because I got it off someone I know. I will just have to get use to it. Thank you for trying to help.

Alberto_R_Intel
Moderator
197 Views

AMai01, You are very welcome, thank you very much for providing those details.

 

No problem, we completely understand and hopefully the problem will get fixed someday.

 

Any other inquiries, do not hesitate to contact us again.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Reply