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Beginner
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Failed HDMI Firmware Update

Just updated my nuc7i3BNH to the latest hdmi firmware . I thought this would correct a problem with occaional blank screen but after update the hdmi port does not work at all. is there any way to go back to the old firmware. i cant see anything on my monitor now not even on start up

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Super User Retired Employee
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Re: Failed HDMI Firmware Update

Did the upgrade process complete successfully? No hangs, error messages or anything like that?

Did you also update to the latest Intel HD Graphics driver? If not, I suggest that you try this.

I do not believe that there is a way to back off the firmware upgrade. I have sent a query to the development team regarding this, however, and get an update here if there is a way.

Sorry,

...S

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New Contributor III
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Re: Failed HDMI Firmware Update

I'm running my HDMI display attached to the Thunderbolt port using a samsung USBC to HDMI cable. Maybe it will work using a cable or adapter on the TB port.

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Beginner
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Re: Failed HDMI Firmware Update

Thanks for the reponse. it was hanging , don't know if i should have waited longer for it , but after ten minutes of a black screen i decided to reboot. I will have to get an adapter from usb-c to hdmi to see if i can get some kind of display from the other port. Right now the computer is pretty useless

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Re: Failed HDMI Firmware Update

Were you using an HDMI 2.0 monitor when you updated the FW? I believe it won't update properly if you use an older HDMI 1.4 display. If you have access to a 2.0 display, try doing the update again.

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Beginner
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Re: Failed HDMI Firmware Update

i hooked it up to my 4k tv i think it must be HDMI 2.0. Anyway i got a thunderbolt to HDMI adapter today and the display works on my tv. Now i have to figure out how to install the firmware for the HDMI port since when i plug into it my screen goes blank

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Community Manager
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Re: Failed HDMI Firmware Update

Hello sav@teksavvy.com,

 

 

Thank you for joining the Intel Communities.

 

 

A HDMI 2.0 device must be connected to the Intel NUC for the update to work. You can confirm this information in the following PDF https://www.intel.com/content/dam/support/us/en/documents/mini-pcs/nuc-kits/NUC6CAY-and-NUC7ixBN-HDM... https://www.intel.com/content/dam/support/us/en/documents/mini-pcs/nuc-kits/NUC6CAY-and-NUC7ixBN-HDM...

 

 

Please let me know the model number of the 4k TV you are using.

 

 

I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

 

 

Regards,

 

Fred D.
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Beginner
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Re: Failed HDMI Firmware Update

my tv is a samsung Q6f 2017 model.THANX

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Community Manager
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Re: Failed HDMI Firmware Update

Hello sav@teksavvy.com,

 

 

I was checking the manual of the Samsung Q6f TV (2017 model), but I could not confirm the TV comes with an actual HDMI 2.0 port. The manual mentions about HDMI 2.0 mode, but I do not know if there is an actual HDMI 2.0 port installed http://downloadcenter.samsung.com/content/UM/201801/20180123102314699/ENG_US_KTMATSCL-3.0.8.pdf http://downloadcenter.samsung.com/content/UM/201801/20180123102314699/ENG_US_KTMATSCL-3.0.8.pdf

 

 

I recommend contacting Samsung* directly so they can let you know the type of video port they put on the TV. Per the HDMI firmware instructions "A HDMI 2.0 device must be connected to the Intel NUC for the update to work". If there is no HDMI 2.0 port on the TV the update will not work.

 

 

If Samsung* confirms the video port is HDMI 2.0 please try the firmware upgrade again. You may need to connect an additional display to the USB-C port since you will be getting a black screen if you use only HDMI port.

 

 

Are you using the same HDMI cable with the USB-C adapter? If so, we can eliminate the display cable as the issue.

 

 

Regards,

 

Fred D.
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Beginner
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Re: Failed HDMI Firmware Update

The samsung support tech i spoke to on the phone told me the hdmi ports were version 2.0. So with another monitor i should atempt to install the hdmi firmware?

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Beginner
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Re: Failed HDMI Firmware Update

Ok so i tried to install the FW again but i chose the wrong file.NUC6CAY instead of NUC7ixBN. It cannot update or

show the previous version now . Have i totally messed it up?

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Beginner
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Re: Failed HDMI Firmware Update

Ok had the pc off for a few days and today tried the firmware update again. It worked.

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Super User Retired Employee
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Re: Failed HDMI Firmware Update

As they say,

...S