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Flackernder Monitor bzw teilsweise garnicht erkannt

Felix_
Beginner
286 Views

Guten Tag zusammen,

 

Ich habe vor kurzem den nuc 10 i5 erworben. dazu eine passende 512gb ssd und 16 gb ram. Das funktioniert soweit auch. Als Monitor verwende ich den S24C650 von Samsung. Der Monitor hat ein DVI Anschluss und ist über ein DVI/HDMI Kabel an den NUC10i5 angeschlossen.

Der Rechner lief so 2 Tage ohne Probleme doch dann fing der Bildschirm an jede 5 sekunden für 2 sekunden schwarz zu bleiben und teilweise erkennt der Bildschirm nicht mehr das der NUC Rechner angeschlossen ist. Selbes Problem tritt mit einem zweiten Monitor der selben Bauweise auf und auch mit einem anderem Kabel der gleichen Bauweise. Beide Monitore funktionieren an anderen Rechnern über ein DVI Kabel einwandfrei.

Woran liegt das und was kann ich tun damit der Monitor mit dem Rechner Funktioniert?

 

Vielen Dank im Voraus

Felix Semmler

0 Kudos
1 Solution
Alberto_R_Intel
Moderator
207 Views

Felix_, You are very welcome, thank you very much for providing that information and the SSU report.


"The Nuc uses HDMI 2.0b and the monitor is connected via an older HDMI to DVI cable. Do I also have to take the HDMI version into account?" That is correct, actually, we do not recommend the usage of adapters/converters since we cannot guarantee they will work as expected. According to the specifications of the monitor, it does have an HDMI port available for connection. For testing purposes, do you have the option to use a straight HDMI cable to connect the Intel® NUC to the monitors?

https://www.samsung.com/hk_en/monitors/business/business-monitor-24-inch-ls24c65upl-xk/


In reference to your previous questions, the problem could be related to hardware, could be the cables or could be the monitors themselves. The strange thing in this case, as you mentioned, is that they worked fine for a couple of days, that there are 2 monitors with the same behavior and that they also work with no problems with a different computer. The issue also could be related to the Intel® NUC itself.


So, based on the information shown in the SSU report, we can confirm that the graphics driver version currently installed on your computer is 27.20.100.9415, which is the latest version of this specific Intel® NUC, and the BIOS version is 0053.


There is a newer BIOS version available on our website, 0055, please try a BIOS update to that version. We recommend to use the F7 option to do the update, but there is also the BIOS recovery method that you can use as well. In the links below you will find the file to do the BIOS update and also the instructions on how to do it, both for F7 and BIOS recovery:

https://www.intel.com/content/www/us/en/download/19485/bios-update-fncml357.html?wapkw=nuc10i5fnk

https://www.intel.com/content/www/us/en/support/articles/000033291/intel-nuc.html


Besides the BIOS update, please try a clean installation of Intel® graphics driver version 30.0.101.1191, using the instructions in the following links:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


If the problem persists after trying the troubleshooting steps provided above, considering the fact that the Intel® NUC was purchased 4 weeks ago, you can always get in contact directly with the place of purchase and check with them directly on their warranty options, or you can get in contact directly with the Intel® support site on your location in the case a replacement of the unit is necessary:


Chat support:

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat


For phone support, depending on your location, you will see the contact information on the links below:

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).


Regards,

Albert R.


Intel Customer Support Technician



View solution in original post

4 Replies
Alberto_R_Intel
Moderator
261 Views

Felix_, Thank you for posting in the Intel® Communities Support.

 

Just to let you know, we only provide support in English language and currently, we are using a translation tool.

 

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the complete model of the Intel® NUC?

Is this a new computer?

When did you purchase it?

When did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

Alberto_R_Intel
Moderator
225 Views

Hello Felix_, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Felix_
Beginner
219 Views

Hello ,

 

Thank you for your answer. Here are all the other data:

https://www.cyclotron.de/intel-frost-canyon-nuc10i5fnkn-eu-844388?sPartner=Idealo

Model: Intel frost canyon nuc10i5fnkn eu

PC was bought 4 weeks ago

Error: occurred after 3 days of use. With 2 monitors of the same type. Both already older.

I did not change anything on the PC during these 3 days.

Windows Version: Windows 10 Pro 10.0.19044 Build 19044

It happen at a work environment.

The Nuc uses HDMI 2.0b and the monitor is connected via an older HDMI to DVI cable. Do I also have to take the HDMI version into account?

The SSU report can be found in the appendix.

I am remotely connected to the computer because the monitor is currently not working. Which monitors work safely with the NUC model?

 

Regards,

Felix

 

Alberto_R_Intel
Moderator
208 Views

Felix_, You are very welcome, thank you very much for providing that information and the SSU report.


"The Nuc uses HDMI 2.0b and the monitor is connected via an older HDMI to DVI cable. Do I also have to take the HDMI version into account?" That is correct, actually, we do not recommend the usage of adapters/converters since we cannot guarantee they will work as expected. According to the specifications of the monitor, it does have an HDMI port available for connection. For testing purposes, do you have the option to use a straight HDMI cable to connect the Intel® NUC to the monitors?

https://www.samsung.com/hk_en/monitors/business/business-monitor-24-inch-ls24c65upl-xk/


In reference to your previous questions, the problem could be related to hardware, could be the cables or could be the monitors themselves. The strange thing in this case, as you mentioned, is that they worked fine for a couple of days, that there are 2 monitors with the same behavior and that they also work with no problems with a different computer. The issue also could be related to the Intel® NUC itself.


So, based on the information shown in the SSU report, we can confirm that the graphics driver version currently installed on your computer is 27.20.100.9415, which is the latest version of this specific Intel® NUC, and the BIOS version is 0053.


There is a newer BIOS version available on our website, 0055, please try a BIOS update to that version. We recommend to use the F7 option to do the update, but there is also the BIOS recovery method that you can use as well. In the links below you will find the file to do the BIOS update and also the instructions on how to do it, both for F7 and BIOS recovery:

https://www.intel.com/content/www/us/en/download/19485/bios-update-fncml357.html?wapkw=nuc10i5fnk

https://www.intel.com/content/www/us/en/support/articles/000033291/intel-nuc.html


Besides the BIOS update, please try a clean installation of Intel® graphics driver version 30.0.101.1191, using the instructions in the following links:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


If the problem persists after trying the troubleshooting steps provided above, considering the fact that the Intel® NUC was purchased 4 weeks ago, you can always get in contact directly with the place of purchase and check with them directly on their warranty options, or you can get in contact directly with the Intel® support site on your location in the case a replacement of the unit is necessary:


Chat support:

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat


For phone support, depending on your location, you will see the contact information on the links below:

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).


Regards,

Albert R.


Intel Customer Support Technician



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