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Beginner
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Frequent Video Crashes NUC7i7

Hi,

I have a new NUC7i7 and it is connected to a HDMI 2.0 display.

I get frequent random video blackouts which last a few seconds before the video comes back.

I also get the issue where the monitor goes to sleep and will not wake.

As mentioned in another post, I have successfully updated the firmware, but the issue remains.

I have purchased a short HDMI 2 High speed cable. And tried a few different cables.

I hope there is a fix for this as it isn't usable in its current state.

I have a 128GB M2 SSD, 1TB 2.5" Drive and 1x 8GB DDR4 2133 RAM.

TM

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Community Manager
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Hi Tmonkey: Thank you very much for joining the Intel® NUC communities.

 

 

You mentioned you updated the firmware of the NUC, the latest BIOS version is 0046, just to confirm, is that the BIOS version currently installed on the NUC?

 

 

We can try to re-install the latest version of the Intel® graphics driver,4664:

 

https://downloadcenter.intel.com/download/26480/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU... https://downloadcenter.intel.com/download/26480/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU...

 

 

And we can also re-install the chipset and management engine drivers as well:

 

https://downloadcenter.intel.com/download/26801/Intel-Chipset-Device-Software-for-Intel-NUC-Kit-NUC7... https://downloadcenter.intel.com/download/26801/Intel-Chipset-Device-Software-for-Intel-NUC-Kit-NUC7...

 

https://downloadcenter.intel.com/download/26482/Intel-Management-Engine-Consumer-Driver-for-Intel-NU... https://downloadcenter.intel.com/download/26482/Intel-Management-Engine-Consumer-Driver-for-Intel-NU...

 

 

Let me know the results of trying those steps.

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R
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Community Manager
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Tmonkey: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards

 

Alberto R

 

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Beginner
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Hi Alberto,

Sorry for the delay.

I did the steps you mentioned and it looks like its OK now.

Strange as I had updated the drivers previously.

I have only had a chance to test the system for a few minutes. I will post again if it remains an issue.

Many Thanks

TM

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Community Manager
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Hi Tmonkey: You are welcome. No problem at all. Thank you very much for providing those results.

 

Perfect, excellent, it is great to hear that the NUC seems to be working fine now.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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