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Novice
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Frequent screen blanking with Intel Graphics driver on Win10-1803

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I have seen several topics about people experiencing different forms of the screen blanking to black with NUCs. One of them with the NUC6CAYH, which was solved with v.45 of the BIOS.

It now also manifests after installing the latest Intel Graphics driver v.15.65.4.4944 with Windows 10 v.1803 on a NUC6CAYH with all the latest drivers and the latest BIOS v.49. Pretty frequently the screen blanks for about 1.5 seconds. Downgrading the BIOS to v.48 or v.47 has no effect. Uninstalling the Intel driver and reverting to the Microsoft Driver removes the screen blanking again. Version 45 of the BIOS is not available for downloading anymore but of course the problem shouldn't have been re-introduced in later versions. For the purpose of elimination I had wanted to test that version.

For the moment it would appear this might be caused by the recent v.1803 of Windows 10 for which the BIOS fix may not work anymore. I believe I experienced it shortly too with Win10-1709 which was then solved by upgrading the BIOS to the then latest v.47 but with the latest Windows 10 version it seems to be back.

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Novice
52 Views

A newer driver has been made available that fixes this issue. Version 24.20.100.6025 (or newer). It can simply be found through the regular page with drivers for the NUC6CAYH/S

https://downloadcenter.intel.com/product/95062/Intel-NUC-Kit-NUC6CAYH

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14 Replies
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Super User
52 Views

I could not find a question in your post. Is there one?

Doc

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Highlighted
Novice
52 Views

Might it be whether Intel (or anyone) can offer a solution for this problem?

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Highlighted
Super User
52 Views

1803 was, basically, just released. Let the dust settle, give Intel and Microsoft some time to figure it out.

I find patience usually wins in the end.

Doc

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Super User Retired Employee
52 Views

Reinstall the version of the Intel HD Graphics driver package that is marked latest on the Intel Download Center page for the AY NUC. It should continue to run on that version until Microsoft releases another version.

Hope this helps,

...S

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Highlighted
Novice
52 Views

In order to know there's a problem that needs solving wouldn't it be nice if people took the time and trouble to actually report these problems?

Wouldn't it be nice if that effort was appreciated?

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Super User
52 Views

Yes, yes, yes... We love you and appreciate your efforts.

Doc

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Novice
52 Views

And I cannot say I appreciate your tone. Is that official Intel policy?

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Super User
52 Views

I am not an Intel employee. If you want cuddling, that is the best you will get from me.

There are thousands of users on this support community. They all contribute, all of the posts are looked at, issues are addressed and problems solved. Sometimes we can say thanks, sometimes we, unintentionally, do not. And, personally, I do not have time for someone who needs to be cuddled. That is my policy.

Doc

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Community Manager
52 Views

Hello Bunsen Honeydew,

 

I understand that you have issues with your Intel® NUC NUC6CAYH.

 

In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

I hope to hear from you soon.

 

Best Regards,

 

Diego S.

 

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Novice
52 Views

Hereby the requested SSU file. Hope it helps.

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Highlighted
Community Manager
52 Views

Hello Bunsen Honeydew,

Thank you for your response.

Based on your report, we noticed that you are not running the latest graphics for your machine.

Please go ahead and update them through the .exe file that you will find here:

https://downloadcenter.intel.com/download/27803/Graphics-Intel-Graphics-Driver-for-Windows-10?produc... https://downloadcenter.intel.com/download/27803/Graphics-Intel-Graphics-Driver-for-Windows-10?produc...

Please let us know the outcome once that you monitor the performance of your machine.

I hope this helps.

Best Regards,

Diego S.

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Highlighted
Novice
52 Views

Based on my report it could be noticed I wasn't using any Intel driver at all because, as I reported, I had uninstalled it to get rid of the very annoying frequent screen blanking.

Apparently a newer version of the driver has now replaced the one on the NUC6CAYH driver list page here:

https://downloadcenter.intel.com/product/95062/Intel-NUC-Kit-NUC6CAYH

When I reported this issue the driver there was the one I reported (v.15.65.4.4944). I explicitly checked that page to make sure that one was indeed the latest version. Now there is a newer version there.

Now it says: Version: 24.20.100.6025 (Latest). Direct link:

https://downloadcenter.intel.com/download/27811/NUCs-Intel-HD-Graphics-Driver-for-Windows-10-for-Int...

The one you linked to reports as being: Version: 24.20.100.6094 (Latest)

Two "latest" versions. Since the first one is actually reported as being for the NUC6CAYH I used that one to begin with. And it works without the annoying screen blanking. So it appears the driver developers have solved this issue.

Which is good news for all NUC customers with the same issue.

===

Since this issue is now solved the only thing remaining is asking where I can report forum-related issues. I don't see a specific sub-forum where such reports can be made. Other currently available communication channels are either specific for other purposes or make me circle around in an infinite loop.

So please inform me where I can report such issues.

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Highlighted
Novice
53 Views

A newer driver has been made available that fixes this issue. Version 24.20.100.6025 (or newer). It can simply be found through the regular page with drivers for the NUC6CAYH/S

https://downloadcenter.intel.com/product/95062/Intel-NUC-Kit-NUC6CAYH

View solution in original post

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Highlighted
Super User Retired Employee
52 Views

We don't have a separate forum dedicated to forum-related issues. It's a good idea, though. For now, just post your issue/suggestion to the forum and it will be forwarded to the appropriate people. I have already taken care of forwarding this initial suggestion.

...S

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