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Beginner
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Good day. When I disconnect power from NUC, it stops working - not even power on, only helps to turn off the battery BIOS and tooks out the ssd drive. Please help me (tried to use different ssd and BIOS versions - no result).

 
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Beginner
80 Views

My model is nuc8i7hvk

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Beginner
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BIOS version is HN0054

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New Contributor I
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If you are saying that disconnecting the Bios battery for a short while then allows the unit to power up again then I can’t give you a fix but it a problem that been around and reported for some 8/10 months on some NUC8iHVK’s and Intel seem to not care or are not interested in fixing the issue. Even new NUC’s that are fine to begin with develop the problem after a period of time. Rolling back the BIOS makes no difference whatsoever. In my case replacement NUC’s under warranty have still developed the problem but fortunately I leave my NUC’s on 24/7/365 so doesn’t really affect me anymore. But for anyone who moves their NUC around to different locations it must be an absolute nightmare.

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Beginner
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It is possible that this is a manufacturing defect all nuc8i7hvk . I have already tried everything to solve the problem :( This is the computer I received under warranty (it made a replacement since the previous nuc8i7hvk did not work the cooling system).

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Beginner
80 Views

It's also possible. that it is the error of the BIOS because when the power goes out the battery, the BIOS is reset and then everything works fine. Intel company, help to solve the problem

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New Contributor I
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I’ve tried rolling back the Bios to a number of early versions prior to the problem starting and it’s made zero difference. Intel seem totally apathetic towards trying to fix the problem. The tech support staff (who are mainly just outsourced 3rd party help desks) seem oblivious to the issue and have no idea how to fix it or even to suggest disconnecting the Bios battery, even though it’s been reported some 8/10 months ago. Their default response is a swap out. Pretty poor support from Intel. So don’t hold your breath that Intel will make any effort whatsoever to resolve the problem.

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Employee
80 Views

Hello VPasy, Thank you for posting on the Intel Community. Please try the F7 BIOS Recovery method by installing the latest BIOS version for your NUC. Here's the link of the article with the instructions: https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html Latest BIOS download link: https://downloadcenter.intel.com/download/28642?product=126143 If by following the prior step, please contact your local Intel Customer Support (ICS) via phone or chat. https://www.intel.com/content/www/us/en/support/contact-support.html Regards, Oscar A. Intel Customer Support Technician Under Contract to Intel Corporation
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Employee
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Hello VPasy, I'd like to know if you were able to fix the problem by following the steps to perform the BIOS recovery. Also, we are not aware of this issue and have not experienced any issues with the units in our lab. Since you're having the same issue on the replacement unit, we highly recommend you checking the components installed to confirm they are supported and using the original power adapter. If we understand correctly, you have to removed the SSD to get the unit to work, this might be the issue. Please provide the brand and model of the SSDs. Also, if we confirmed that all the components are supported, we recommend to contact the local Intel Customer Support for warranty options. https://www.intel.com/content/www/us/en/support/contact-support.html Link of the validated and tested components for Intel® NUC Kit NUC8i7HVK: http://compatibleproducts.intel.com/ProductDetails?EPMID=126143 Hope this helps, Oscar A. Intel Customer Support Technician Under Contract to Intel Corporation
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Employee
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Hello VPasy, Please contact us if you have any questions. Regards, Oscar A. Intel Customer Support Technician Under Contract to Intel Corporation
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Beginner
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WOW, this is crasy. I have the power up problem too and now I am just speechless to see that this problem is known for 8 - 10 month.

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Beginner
80 Views

I do have the same problem as the thread starter. Did flash the latest BIOS 54 on the NUC. And I do not have any SSD installed currently.

 

Please answer the question, that the problem effects all hades canyon NUCs.

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Super User
80 Views

Hi @CPiet2​ 

  1. You should not write your question in this thread, rather you should open a new thread. If you wish, in your thread, you may give a reference to this thread.
  2. As you can see, VPasy didn't answer to Intel's engineer comment. Could be that his problem is solved?
  3. In your thread describe your problem, NUC model and hardware configuration, Bios version and if you have updated Bios, the method used for update.

 

Leon

 

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Beginner
80 Views

Good day OscarA_Intel (Intel). Sorry for my late response (i was very busy). All instructions that you provided does not work. Unfortunatelly i still have problems with my NUC that links with power. What shoul i do next ? If ypu wish I also can make video how it lokks like.

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Beginner
80 Views

Good day. I was very busy with my wark. Instruction which were provided by OscarA does not work. My NUC still has problem that I described before.

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Employee
80 Views

Hello everybody, From our side it is not a known issue, we actually have the same model of the unit and is running without any problems. VPasy, if you want you can go ahead a provide a video of the behavior and we can perform our investigation, however, our recommendation as mentioned previously would be to contact your local Intel Customer Support for warranty options (if still under warranty). Regards, Oscar A. Intel Customer Support Technician Under Contract to Intel Corporation
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Beginner
80 Views

Hi LWAKSMAN ,

 

  1. Since I have the exact problem, this was a good place to start. But I will start a new thread too.
  2. As you can see VPasy did answer. I can totally understand that he did not answered to "help" which is kind of useless, since other people with this problem have the latest firmware installed.
  3. Will do, but I am here for a solution and from the information I gathered it is a well known problem which intel ignores.
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Beginner
80 Views

Hello, how comes that I can find at least 3 other people having this problem and reading statements like this @RPete12​ :

 

If you are saying that disconnecting the Bios battery for a short while then allows the unit to power up again then I can’t give you a fix but it a problem that been around and reported for some 8/10 months on some NUC8iHVK’s and Intel seem to not care or are not interested in fixing the issue. Even new NUC’s that are fine to begin with develop the problem after a period of time. Rolling back the BIOS makes no difference whatsoever. In my case replacement NUC’s under warranty have still developed the problem but fortunately I leave my NUC’s on 24/7/365 so doesn’t really affect me anymore. But for anyone who moves their NUC around to different locations it must be an absolute nightmare.

 

Actually an answer form @OscarA_Intel​ stating that is not an known issue make me trust in this support forum even less. It is not that I am jumping on an issue somebody else have. I am having this problem too, so I know for sure that it is real.

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Employee
80 Views

Hello everybody, I will go ahead and perform some more research in order to help you with the power issue you're having with this specific model. I'll be posting back as soon as I get any outcome. Thank you, Oscar A. Intel Customer Support Technician Under Contract to Intel Corporation
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Beginner
80 Views

Thanks!

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