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Graphic problems on video portals

GHerr17
Beginner
146 Views

Hello,

 

I installed Windows 10 May Update 1 week ago, everything went fine. But now I have quite a problem, which makes me desperate.

 

At every youtube, Dailymotion and other video portals, I have video problems. Everywhere are strange blue stripes in the videos. And this with all browsers.

 

But when I watch movies on my computer about VLC and Co. I don't have these problems. I didn't have that before the update and under Linux I didn't have that problem either. I have now tried all the drivers from Intel, I'm out, from Microsoft, but always the same result. I don't know what to do and I can't find anything about it on the internet.

 

I'll attach a picture to your computer so you understand what I mean.

 

My computer:Intel® NUC-Kit NUC6i3SYH

 

 

0 Kudos
4 Replies
n_scott_pearson
Super User Retired Employee
100 Views

After these updates, the wrong graphics driver may be present. Even if you think it is what you had before, try installing this driver package now: https://downloadcenter.intel.com/download/29616/Intel-Graphics-Windows-10-DCH-Drivers.

 

Hope this helps,

...S

GHerr17
Beginner
100 Views

Hello,

 

thanks for the answer. Unfortunately it doesn't help.

 

I noticed that this only happens on my EIZO screen, but not on the second Samsung screen.

n_scott_pearson
Super User Retired Employee
100 Views

Ok, unless this is simply a bad monitor or a bad monitor connection, I am at a loss to explain it. Hopefully, someone from Intel Customer Support has an idea...

...S

AndrewG_Intel
Moderator
100 Views

Hello GHerr17

 

Thank you for posting on the Intel® communities.

 

We would like to inform you that due to the Intel® NUC Kit NUC6i3SYH has been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request. Thank you for understanding.

https://www.intel.com/content/www/us/en/support/discontinued-products.html

 

You can verify this product's discontinuance status at http://ark.intel.com/ > Product Status > "Discontinued". 

 

Best regards,

 

Andrew G.

Intel Customer Support Technician

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