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11296 Discussions

Graphics Driver and BiOS Update Won't Install

Tomel
Beginner
2,665 Views

NUC8i7BEH1 - Keep getting warning of 2 updates, but will not install. Tells me to restart, but just goes back to same message. Tried installing BiOS first by itself. Still didn't work. Never had problem with updates previously. Running Windows 10, fully updated.

0 Kudos
36 Replies
KenChan
Novice
1,273 Views

Same problem encountered with NUC8i7BEH3. INTEL should seriously look into both of these issues and give us a solution asap.

LeonWaksman
Super User
1,273 Views

Try to update BIOS using BIOS Recovery From Power Button Menu method:

  1. Prepare USB stick fully formatted to FAT32 (disable quick format option during format). Format your USB on Windows machine (rather than Linux or MAC). Save the Bios file BE0079.bio on this stick and insert it into front USB slot with amber color (NUC shall be OFF). You may use also one of the rear USB ports (do not use front blue USB port, since sometime the USB stick is not recognized during boot process).
  2. Press and hold Power Button for about 3 seconds. Count 1001, 1002, 1003,1004. Release the Power Button. NUC should reboot into Power Button Menu. You should release the Power Button before 4-sec shut down override or when the Power Button LED changes color from blue to amber.
  3. Press F4 and the recovery shall start (it can take up to 30 seconds for messages to appear on the screen).
  4. When the recovery finishes, press on Power Button and hold it, until NUC switches OFF. Pull out the power cord. Remove the USB stick.
  5. Replace the power cord and press Power Button to switch the computer to ON.
  6. Enter Bios setting by pressing F2 during boot process.
  7. Press F9(followed by "Y"), to set Bios to default settings. Press F10 (followed by "Y"), to save the settings and exit to O.S. Let the NUC fully reboot.
  8. If before update, you have customized bios settings, you can enter again to Bios setting to change the necessary settings. 

 

Leon

Tomel
Beginner
1,273 Views

LWAKSMAN . . . Thanks . . . but, as long as things are working, I think I'll wait to see if Intel fixes whatever is causing the problem. Since this is my main computer, I don't want to take any chance whatsover to mess things up. Maybe KenChan will give this solution a try. If Intel doesn't respond, then I'll follow the procedure you outlined. Again, thanks for the solution -- at least I have a backstop.

LeonWaksman
Super User
1,273 Views

Got report from other users that they can't update this version neither. I'm checking with Intel engineering.

 

Leon

 

Tomel
Beginner
1,273 Views

Really appreciate it. Thanks.

 

Tom

KenChan
Novice
1,273 Views
ereij
Beginner
1,273 Views

Same here. Keeps giving error on the graphics driver and the BIOS update keeps going in a constant loop of wanting me to reboot but stubbornly refuses to update. Since the system is running fine I will wait until Intel resolves these issues rather than going through the manual update BIOS update method. 

 

Just curious does the graphics driver update issue go away after the BIOS update?

 

NUC8i5BEH1 running Windows 10 Pro 64bit.

FBode3
Novice
1,273 Views

Hi guys,

 

 

The problem with the Graphics update it is solved here

 

https://forums.intel.com/s/question/0D70P000006i3KhSAI

 

Kind regards

KenChan
Novice
1,273 Views

I follow the instructions to remove the graphic driver in device manager and updated it to 7985, but the windows update reverted it back to 7529. What is going on INTEL?

KenChan
Novice
1,273 Views

I have just tried 8141 and Windows Update still revert it back to 7529! Is there a permanent solution to this?

PDeac1
New Contributor I
1,273 Views

I disabled driver updates in Windows Update. I figured I'd always use the Intel Driver & Support Assistant to source drivers anyway. I used this page to help:

 

https://www.windowscentral.com/how-disable-automatic-driver-updates-windows-10

KenChan
Novice
1,273 Views

Thanks, I follow AI.Hill instruction and it works the same.

 

--------------------------------------------------------------------------------------------------

Al.Hill (Customer)

5 hours ago

 

Go to control panel, devices and printer, right-click on the PC, device installation settings, and just say NO.

Then install 8141, After the reboot, WU will not revert to 7529.

ereij
Beginner
830 Views

Can confirm that the method described in the thread referenced does work. BIOS update is still not working.

ACris12
Novice
1,273 Views

Lots of grief here with Intel Support Assistant on my Win 10 Intel NUC started in last couple of days, never had a problem with it before, including a BIOS update via Windows. At first it advised updates that it would not permit to be downloaded or installed, including a new BIOS update. I updated the BIOS by downloading the .bio file and flashing manually, which worked, and the BIOS was clearly updated but the Intel Support Assistant could not figure that out. After much trial and error it has re-set itself and the only outstanding update is the graphics driver. The download works, but the install fails with a message saying the driver is not validated for the computer, please obtain a driver from the manufacturer !!!! It's an Intel NUC for goodness sake, Intel are the manufacturer. What has gone wrong in the last couple of days with this utility?

Tomel
Beginner
1,273 Views

How about it Intel? All replies on this thread are from customers. At least let everybody know you are aware of the issues identified and are working to resolve them. I don't have a lot of patience when your Support Assistant is nagging me to do the updates and Intel does not even let me know that a solution is in the works.

AlHill
Super User
1,273 Views

Until an answer is provided, uninstall the IDSA and you will not be nagged.

 

Doc

Alberto_R_Intel
Moderator
1,273 Views

Tomel, Thank you for posting in the Intel® Communities Support.

 

Currently, we are doing further research on this matter to try to find a possible solution for this problem to share it with all the peers viewing this thread.

 

Please provide the SSU report, To attach the report, once you choose "reply" select the "clip" icon on the lower-left corner.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

Also, please describe what is the exact bios update method

If you get an error message, in device manager or somewhere else, please provide a screenshot of it.

What is the SA and SN of the Intel® NUC?

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

Tomel
Beginner
1,273 Views

Intel Update Problem.jpgGood to see Intel is watching the comments here, but not sure what you want since problem is pretty well described in this thread. Have never done an "SSU Report." However, I have attached an image here that kind of illustrates the problems. No matter how many times you download and try to install the updates, you are asked to restart. After restarting, you just go back to the beginning and are "nagged" to do the downloads, installs and restarts all over again. Note that the attachment shows the BiOS install is Complete. However, once you restart, the "Complete" notice goes away and you are asked to install again.

DIlja
Beginner
1,273 Views

same issue here nuc8i7beh

fredskis
Beginner
1,273 Views

I've had this same problem. I managed to upgrade the drivers by completely uninstalling them from Device Manager and restarting the computer then installing again.

Haven't been able to get the BIOS updated though after much troubleshooting.

I raised a support case with Intel: 04618507

Details and SSU report are all in there

Reply