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ACora1
Beginner
1,539 Views

Graphics driver xxx_4771 win 10 1709: some suggestion to survive until next upgrade

Now it sure: the new driver 4771 with new win 10 upgrade to 1709 generate big problem for those who use NUC as HPTC.

 

In my case all the old setting of graphic card and Kodi 17 give flickering image. There is no way to solve problem; also if you put fix FPS your TV will be flichering:

After many hours of attempts I found a solution enough to wait for INTEL to solve the problem and hope it will be soon.

 

Obviously I do not guarantee this solution works for everyone.

 

I did configured video to work with a 60p FPS (using INTEL utility) and I configured Kodi (v 17.4) so I did not change FPS, I also disabled in Kodi dvxa2 acceleration (otherwise i will have stairs of pixel when decode H265) .

 

This way, you get a fresh result, hoping how I said, that INTEL resolves soon:

 

 

I repeat that I cannot stand the INTEL & MICROSOFT pair anymore, the more trouble I have over this NUC than the pleasant times of use.

 

 

regards Antonino

PS:

 

i did tried to downgrade the video driver but seems that with win 10 1709 the old driver are not certificated anymore. So wuold be necessary to downgrade also windows 10 to 1703. I prefer wait for Intel's solution

 

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11 Replies
idata
Community Manager
125 Views

Hello Antonino,

Thank you for joining the Intel® NUC Community.

Thank you for sharing this information, I am sure it will be helpful for other users.

I want to let you know that we are currently working on drivers specifically for Fall Creators Update, they will be available soon in our https://downloadcenter.intel.com/ Drivers & Software.

Regards,

Amy C.

TLoug1
Novice
125 Views

There is another thread here addressing the 4771 driver and the 1709 update:

Have you tried the 4815 driver? My problem is the black screen with this configuration (4771 + 1709). Some people have had success with this approach recommended to by Intel, although I have not tried it yet:

Please Uninstall the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver (https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html), you currently have

Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1* (https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html)

Intel® Graphics Driver for Windows* [15.47] Version: 15.47.02.4815 (Latest) Date: 10/10/2017 (https://downloadcenter.intel.com/download/27199/Graphics-Intel-Graphics-Driver-for-Windows-15-47- https://downloadcenter.intel.com/download/27199/Graphics-Intel-Graphics-Driver-for-Windows-15-47-)

ACora1
Beginner
125 Views

Until now i used this procedure to come back to driver 4664, and i have the same situation before the upgrade.

It is necessary to unistall the driver 4771 to use an old one as 4664.

The driver 4885 are not for Nuc and i don't know the advantages and the problems to use it. With the experience i understand thet is better not upgrade if you have an acceptable situation. With the old 4664 the situation for me is not so bad, no black screen on my 3 tv and no stuttering using Kodi with feature to adjust FPS setted to "always".

The 4771 until now is the worst driver version, the first with black screen because it is unable to recognize display's available settings

Thanks for you answer

Antonino

TLoug1
Novice
125 Views

Yes I understand. I was merely pointing out that Intel helped me resolve my issue with the 4815 driver. It does require an uninstall of the previous driver because Intel has not yet officially supported it with the NUC. It works fine for me and I have closed my ticket with Intel. I was just trying to be helpful. Sorry.

ACora1
Beginner
125 Views

Why sorry?

You was been helpful because i did followed the suggested procedure that you did write. The only difference is that i did preferred to use an old one version of driver

Bye

Antonino

TLoug1
Novice
125 Views

Looks Intel officially released the 4815_BN driver to address this issue.

https://downloadcenter.intel.com/download/26947/NUCs-Intel-HD-Graphics-Driver-for-Windows-10-for-Int... Download Intel® HD Graphics Driver for Windows® 10 for Intel® NUC Kit NUC7i3BN, NUC7i5BN, and NUC7i7BN

ACora1
Beginner
125 Views

Thanks Tom1 for your suggestion; but the situation is still confused; if you will use automatic driver assistant (now only web available) and scan my NUC it shows no update available also if my driver is now 4664 (with these drivers all is like before the last upgrade=quite good).

Very strange.

If i click anyway on update it shows the availability of a new version 4885 (or also if i use your link). Seem like INTEL do not pushes you to update from 4664 to 4885.

 

In the meantime the version 4771 has disappeared.Tom1 tell me if you look these situation like a nonsense and possible thing by INTEL who is the builder of CPU and NUC.

 

I did upgraded to 4885 and i hope that will be not necessary to go back to 4664

Antonino

TLoug1
Novice
125 Views

Antonino, when you say "4885" do you mean 4815? I was not able to find a "4885" version of the driver. As for this being nonsense on the part of Intel, I can not say. I too noticed that the 4771 driver is no longer on Intel's web site. So far the 4815 is working well for me. I don't know if it offers any advantages over the 4664 driver. There may be some features that came out in the Windows 10, 1709 update that need the 4815 driver. I too hope that neither you nor I will have to revert back to the older version of windows or the driver.

n_scott_pearson
Super User Retired Employee
125 Views

For those that are NUC users, I certainly hope that you guys are talking about only the "_BN" versions - which you should (for now) be manually downloading from the NUC7i# BN[H|K] downloads page.

...S

TLoug1
Novice
125 Views

Both work.

ACora1
Beginner
125 Views

yes 4815 excuse me