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Beginner
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HADES CANYON Wie kann ich gleichzeitig eine Soundausgabe hören, während ich ein Mikrofon angesteckt habe?

Ich habe den Realtek Treiber aktualisiert und nun funktioniert auch mein Mikrofon, das vorne in der Buchse eingesteckt ist (Headset/Mikro)

An der hinteren Buche habe ich meine Lautsprecher angesteckt.

Wenn ich Musik über die Lautsprecher höre, verstummen sie in dem Moment, wenn ich vorne das Mikrofon einstecke.

Die Einstellungen zeigen, dass angeblich der Sound weiterläuft, indem die grünen Balken auf und abwandern

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Hello FFili5, 

 

Thank you for posting on the Intel® communities.   

 

I would like to get more details from your system, please provide the following: 

 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated: 

  • Open the application, check the "Everything" box and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
  • Click on the menu where it says "Summary" to change to "Detailed View
  • To save your scan, click on "Next", then "Save".  

2. Please provide the brand and model number of the microphone and the speaker that you are using. 

3. Did the issue start after the driver update? 

4. Testing the microphone and the speaker individually makes each one work properly? 

 

Note: Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool embedded in this Intel Community. 

 

Regards, 

 

Sebastian M.  

Intel Customer Support Technician.  

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Beginner
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that`s my ticket number ST (deleted personal info)

the guy yesterday told me ill get an email but i got nothing after 24 hours

i got it running on my own following those instructions --> https://www.guidingtech.com/fix-realtek-hd-audio-manager-missing-windows-10/

looks like the actual realtek driver does a lousy job. after plugging in the mic he might think those are headphoens so he redirects the sound.

 

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Hello FFili5, 

 

Thank you for your reply. 

 

It seems that you have an internal case that is already under investigation, please refer to that case for further support and kindly wait for a response. 

 

Regards, 

 

Sebastian M. 

Intel Customer Support Technician. 

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Beginner
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please provide my information as well, that it worked with a workaround and old driver

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