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NDior
Beginner
842 Views

HDCP 2.2 Error with new NUC8i3BEK

I recently replaced my Windows 10 HTPC with a NUC8i3BEK. Since the upgrade, I can't play any content protected by DRM. My receiver forces the screen to go black and displays "This content cannot be displayed because your TV does not support HDCP 2.2."

 

Setup: NUC8i3BEK connected via HDMI to Denon AVR-S710W which is connected via HDMI to my Samsung UN55ES7100F TV.

 

A bit of internet research shows that this is related to 4K content. I have my output set to 1080p. I'm not trying to use 4K at all. If I bypass the receiver and plug the NUC directly into the TV, I can display the DRM content at 1080p with no problem.

 

What has changed with the new NUC to make this error occur and how can I fix it?

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9 Replies
David_V_Intel
Employee
190 Views

Hello NDior, Thank you for posting on the Intel ® communities. First, I would like to know if this issue has always been present even when you first started using the Intel ® NUC. This is important information to determine what could have changed the behavior if applicable. If it was working before, what changes have you made? Did you update the graphics driver? Did you update Windows*? Any hardware change? Also, To better assist you with your request, I will need to check some information about your computer. Please follow these steps: 1. In the keyboard, press WinLogo key + R. 2. In the Run box please type dxdiag and hit Enter. 3. Click on Save All Information (save it in your desktop). 4. Attach the report to this thread. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
NDior
Beginner
190 Views

As requested, I've attached the dxdiag file.

This problem has existed for the entire life of this NUC. After I assembled the NUC and installed Windows, Netflix was one of the first programs I tested and I found the problem there (and also with Amazon). Since then, I have installed updated graphics drivers with drivers found on Intel's support site. That didn't fix the problem. Coincidentally, after I installed the new graphics drivers, I lost the ability to use the Intel Graphics Control Panel. ("Unable to launch the application. None of the connected displays are using the Intel Graphics Driver.")

 

As for hardware changes, if you mean swapping out the PC entirely, then yes, I have had hardware changes. I was previously using an old Lenovo IdeaCentre Q190. I bought the new NUC to replace it.

 

Thanks for your help!

 

 

David_V_Intel
Employee
190 Views

Hello NDior, Thank you for your response. I would like to know if you have tried updating the graphics driver to the latest validated driver for Intel ® NUC, please refer to the link below: https://downloadcenter.intel.com/download/28601/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU... Once updated, let me know if the issue persists. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
NDior
Beginner
190 Views

Hi David,

Yes, I have updated the graphics driver (version 25.20.100.6519).

The issue still persists.

 

Sorry for the delay. I was away from home for a few weeks.

Thanks for the help!

David_V_Intel
Employee
190 Views

Hello NDior, Thank you for your response. I would like to know the exact model of cable you are using. This way I can look for specifications from both ends, let me know so I can assist you further. You can try moving the refresh rate of the current resolution you have @30Hz to see if you are able to play the content properly. If not, let me know so I can check other options. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
David_V_Intel
Employee
190 Views

Hello NDior, Were you able to check my post? Let me know so I can assist you further. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
NDior
Beginner
190 Views

I tried setting the refresh rate to 30 Hz (1080p). The problem still occurred.

 

HDMI cable from NUC to AVR is "Amazon Basics HDMI High Speed with Ethernet."

From the AVR to the TV only says Xtreme. It has a braided cover and I can't find any other markings. It's probably also 'high speed'. It was not a bargain-basement cable. Unfortunately, I can't say for certain what it is. I'm certainly open to upgrading the cables if needed.

 

Thanks for the help.

 

David_V_Intel
Employee
190 Views

Hello NDior, Thank you for your response. In this case, analyzing everything it seems as if the Intel ® NUC is not compatible with the AVR, Intel has not tested the use of AVR's with the system, thus we cannot validate whether they will work properly together or not. We have already tried with graphics drivers and I was reviewing the report but I can see that everything is up-to-date so there isn't any other step from the NUC's side we can do. Just for testing I would recommend trying other HDMI cables if you have spare ones. Also, try using different HDMI ports as well on the TV or on the AVR. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
slayer88
Beginner
156 Views

I had a similar issue in the same NUC>AVR>TV Setup and after many failed windows reinstalls cable and HDMI input swaps I did the below and it worked for me. NUC7i3BNH 

1) Download https://downloadcenter.intel.com/download/29230?v=t

2)Disconnect internet

3)Device Manager > Graphics > Uninstall driver (ensure the delete files too option is checked)

4)Reboot

5)Install the driver downloaded earlier 

6)Reboot

Ensure the BIOS, and HDMI Firmware are updated too.