I recently replaced my Windows 10 HTPC with a NUC8i3BEK. Since the upgrade, I can't play any content protected by DRM. My receiver forces the screen to go black and displays "This content cannot be displayed because your TV does not support HDCP 2.2."
Setup: NUC8i3BEK connected via HDMI to Denon AVR-S710W which is connected via HDMI to my Samsung UN55ES7100F TV.
A bit of internet research shows that this is related to 4K content. I have my output set to 1080p. I'm not trying to use 4K at all. If I bypass the receiver and plug the NUC directly into the TV, I can display the DRM content at 1080p with no problem.
What has changed with the new NUC to make this error occur and how can I fix it?
As requested, I've attached the dxdiag file.
This problem has existed for the entire life of this NUC. After I assembled the NUC and installed Windows, Netflix was one of the first programs I tested and I found the problem there (and also with Amazon). Since then, I have installed updated graphics drivers with drivers found on Intel's support site. That didn't fix the problem. Coincidentally, after I installed the new graphics drivers, I lost the ability to use the Intel Graphics Control Panel. ("Unable to launch the application. None of the connected displays are using the Intel Graphics Driver.")
As for hardware changes, if you mean swapping out the PC entirely, then yes, I have had hardware changes. I was previously using an old Lenovo IdeaCentre Q190. I bought the new NUC to replace it.
Thanks for your help!
Yes, I have updated the graphics driver (version 18.104.22.16819).
The issue still persists.
Sorry for the delay. I was away from home for a few weeks.
Thanks for the help!
I tried setting the refresh rate to 30 Hz (1080p). The problem still occurred.
HDMI cable from NUC to AVR is "Amazon Basics HDMI High Speed with Ethernet."
From the AVR to the TV only says Xtreme. It has a braided cover and I can't find any other markings. It's probably also 'high speed'. It was not a bargain-basement cable. Unfortunately, I can't say for certain what it is. I'm certainly open to upgrading the cables if needed.
Thanks for the help.
I had a similar issue in the same NUC>AVR>TV Setup and after many failed windows reinstalls cable and HDMI input swaps I did the below and it worked for me. NUC7i3BNH
3)Device Manager > Graphics > Uninstall driver (ensure the delete files too option is checked)
5)Install the driver downloaded earlier
Ensure the BIOS, and HDMI Firmware are updated too.