HDMI Flicker Gen 7 NUC and NUC9

GuruBob · ‎05-08-2021

Real simple question, attempting to get the answer without BS.

Have a Gen 7 NUC and HDMI flickers, not via USB-C to HDMI, only HDMI to HDMI.

ANY Dell monitor. (Using Dell Display Manager)

So, I went and purchased a new Gen 9 NUC.

SAME THING!!

Intel sites give a slew of hoops to do, did them all on the Gen 7, did a HDMI flash, the device is running at it's worst, slow, etc. almost dead.

Fearful to do same on brand new Gen 9 NUC.

What's the deal or am I having Intel buy these devices back?

See: https://www.dell.com/community/Monitors/U4919DW-HDMI-blinking-when-using-DDM/td-p/7388293

and

https://www.intel.com/content/www/us/en/support/articles/000031497/intel-nuc.html

Really?

AlHill · ‎05-08-2021

Try a better quality HDMI-HDMI cable.

Doc (not an Intel employee or contractor)

GuruBob · ‎05-09-2021

How many? I tried 6, all different brands, types, etc.

n_scott_pearson · ‎05-09-2021

I agree with Al. This is the issue 90% of the time. Remember: You get what you pay for.

...S

GuruBob · ‎05-13-2021

It is not the cable, it is a defect in the way Dell software and the NUC hardware communicate.

6 different cables....so re: Intel Forum message, "Did you get the answer you were looking for".....NO!

AlHill · ‎05-13-2021

Ok, so try it without the dell display manager. I have several dell monitors on a number of nucs, and I have no issues. Then again, I do not use dell display manager.

Doc (not an Intel employee or contractor)

GuruBob · ‎05-13-2021

eh, deh, but I use, require, and need it, and as referenced, Dell says it's an Intel issue, and if you took the time to read the threads associated with the issue, you'd see it has been occurring for quite some time.

AlHill · ‎05-13-2021

But, you can take the time to test without the display manager. All part of testing and debugging.

And, I would never believe Dell.

Doc (not an Intel employee or contractor)

n_scott_pearson · ‎05-13-2021

That Dell told you to come here is absolute rubbish! Unbelievable! What scum! This is them punting on their obligations.

They have a bug in their tool, they are responsible for fixing it and they should be contacting Intel, through the proper channels, if they believe that the issue is on Intel's side. It is not your job to handle this.

Go back to Dell and tell them off. Make them support you properly. You paid them for support in the cost of your monitor, make them earn it.

Off my soapbox now,

...S